Bryant Richardson
OCTOBER 19, 2011
I recently had the opportunity to talk about employee relations (ER) issues in the customer contact center with the Human Resources executive responsible for talent acquisition and organizational development for a Fortune 500 retailer.
Customer Interactions
OCTOBER 17, 2011
'Are you ready? Even as some electric utilities rack up penalties for not complying with current NERC CIP standards, FERC is considering proposed changes to CIP requirements (NERC CIP-002 version 4) which could dramatically increase security demands placed on U.S. electric utilities. If approved by FERC, NERC CIP-002 version 4 would apply new bright-line criteria to determine what constitutes Critical Assets that need to be protected, in order to ensure the reliability of the bulk power system.
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