Sat.Jun 11, 2022 - Fri.Jun 17, 2022

Guest Post: 5 Consumer Trends Small Business Owners Should Be Aware Of

Shep Hyken

This week we feature an article by Devin Pickell, Growth Marketing Manager at Privy. He shares the five consumer trends organizations can use in their next campaigns and strategy. It’s difficult to stay on top of everything as a small business owner, especially in today’s fast-paced environment.

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022


Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction.


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Why Now is the Time to Invest in Customer Success


Right now, we are on the cusp of an economic downturn. Inflation and interest rates are soaring, the stock market is plummeting, and organizations are being forced to make some difficult decisions.

Why Too Many Organizations Do Not Take Customer Complaints Seriously

Beyond Philosophy

As you might know, my podcast does an “I’m in a Pickle” feature where business people send in their business problems with customer strategy for our consult. I wanted to share this one with all of you because I realize many of you might have the same pickle.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Best Practices For A Powerful Professional Network: Part 2


It’s important to use your network to get a more complete view of issues, problems and solutions. Experience is generally the key in successfully navigating difficult situations. A wide network of informed, experienced contacts gives you access to new and valuable information.

More Trending

Congratulations to our 2022 LISTEN UK Award winners!


After two years, we were back in person at the end of May for our fourth LISTEN UK user conference! Read this blog to learn more about the 2022 LISTEN Award winners and their achievements

Need to Know Customer Service Statistics


Customer service experience is the customer's view of how a company treats them. It is what builds the thoughts and feelings a customer has towards a company, and drives behavior and loyalty. Improve your customer service through outsourcing. customer service

Customer expectations: How to know if you miss the mark


Customer expectations continue to rise. What customers would have begrudgingly gone along with years ago now can prompt them to look toward your competitors. They want personalized experiences, exceptional service, and a friction-free customer journey.

SPECIAL REPORT: Work from Home Survey Results

Contact Center Pipeline

It’s such an interesting time for contact centers! The pandemic forced an immediate, full-on transition to work from home (WFH) for most around the globe, and for contact centers the net results proved to be overwhelmingly positive.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

25 quotes on customer experience from CX professionals


Delivering exceptional customer experience is critical. This blog shares 25 expert quotes, with a wealth of valuable insights from the CX professionals who are driving value for their organizations

Enhancing Customer Engagement Through Interactive Communications


Understanding that communication plays an integral role in our everyday lives aids in creating and executing on effective management strategies. Not only within a company, but this also is reflected in the way an organization communicates and interacts with their consumers and customers.

6 Insights and 2 Themes to Help You on Your Customer Experience Journey


Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. The presentations at Forrester CX North America 2022 , which took place June 7-9 at the Gaylord Opryland Resort and Convention Center in Nashville, were full of amazing insights and information.

Supporting the Agent/Customer Experience

Contact Center Pipeline

Earlier this year, the Harvard Business Review published 11 trends they believe will shape the workplace in 2022 and beyond. These trends acknowledge a key reality for many employers right now: as the U.S. economy approaches full employment, competition for employees is critical.

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

How to get your customer service employees to be more proactive

Inside Customer Service

"I want them to be more proactive." The vice president was talking about his company's customer service team. His primary concern was customer retention. He worried that employees were too transactional and didn't work hard enough to retain customers. He shared a number of examples.

Outbound Contact Center: What Do Agents Need?


In order for outbound contact centers to run smoothly, it's important that agents have everything they need to be successful. Here's what you need to know. The post Outbound Contact Center: What Do Agents Need? appeared first on Livevox. New Release

Infinity Launches Keyword Packs: Answering Your Biggest Questions Faster


Businesses investing in Infinity to learn more about what’s happening on their customer journey, and how to improve it, receive a huge time-to-value boost from our latest offering. They pack a punch, but what are they?

Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program


If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving customer satisfaction across all aspects of your business is a considerable challenge.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

How Giving Contact Center Agents Less Helps Them to Do More


Hiring and retaining contact center agents is harder than ever. Higher call volumes and customer expectations are leading to even higher agent stress.

5 Best Practices for IVR Programming in Contact Centers


Do you want to improve your contact center's customer experience? Here are five tips to help you optimize your interactive voice response (IVR) programming. The post 5 Best Practices for IVR Programming in Contact Centers appeared first on Livevox. Ease of Use

Provide a Better Agent Experience with AI Application Integrations

Upstream Works

Artificial Intelligence (AI) applications and digital transformation remain core technology trends across all facets of business, but they are especially relevant for contact centers. AI in particular holds great promise but remains poorly understood.

An After-Hours Answering Service Is Essential

Call Experts

You may be asking yourself, “Why do I need after-hours answering service support for my business?” ” . After-hours support can help you provide a better customer experience and increase your customer base.

How Self-Service Can Drive Down Costs and Improve CX

Best-selling author and customer experience thought leader Blake Morgan has created a new ebook on why offering self-service should be your focus. Self-service can improve customer experience and simultaneously drive down costs.

What is ambient clinical intelligence—and how is it transforming healthcare?


What is ambient clinical intelligence? For decades, researchers have been working toward a vision of ambient intelligence, finding ways to harness cloud, advanced AI, and the Internet of Things to create more intelligent spaces that help people live and work more safely, efficiently, and sustainably.

Contact Center Compliance FAQ: What You Need to Know


The post Contact Center Compliance FAQ: What You Need to Know appeared first on Livevox. Compliance

Why Digital-First Contact Centers Remain Ahead of the Competition


While we may all be grateful, we no longer live in a ‘digital only’ world, the digital experience has become core to how we interact with brands.

How to scale machine learning inference for multi-tenant SaaS use cases

AWS Machine Learning

This post is co-written with Sowmya Manusani, Sr. Staff Machine Learning Engineer at Zendesk. Zendesk is a SaaS company that builds support, sales, and customer engagement software for everyone, with simplicity as the foundation.

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How to Prevent Brand Ambassador Burnout

Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess

Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.

Support Talks: Remote Working and Future Trends


Welcome to the next episode of Support Talks! Let’s discuss a new phenomenon of remote work & future trends. Scott Markovits , Head of Support & Customer Success at CloudApp , has been working remotely for 10 years and lauds the way it has changed and improved his life.

Outbound Call Center Companies: LiveVox Outbound Dialer Software Features & Benefits


Improve agent productivity and aid in customer acquisition with the right outbound dialing software. The post Outbound Call Center Companies: LiveVox Outbound Dialer Software Features & Benefits appeared first on Livevox. Ease of Use Omnichannel

4 Chatbot Customer Service Use Cases for Every Industry


Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support.