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Your business should run like a well-oiled machine. But just like a machine, its parts need to be in sync and well-connected. Outsourcing certain back-office functions can help do just that.
Your business’s front office is responsible for bringing in profits, communicating with customers, and taking care of all other client-facing business processes. Your back office, on the other hand, is your company’s backbone. It handles everything from bookkeeping to data tracking and accounting. While it is true that back-office processes are crucial to a company’s success, they can be tedious, time-consuming, and resource-draining. This is where back-office outsourcing comes in.
Every company has its own stance on outsourcing. It is wise, however, for businesses to build outsourcing into their overall business strategy, as this allows your team to fully focus on the company’s growth. With a little outsourcing in the back office, you can redirect valuable time and resources typically spent on back-office processes.
As a business, your main goal is to grow. Growth is best achieved by optimizing the way your company does work, and a reliable outsourcing strategy can help you effectively scale your business.
The Top Ten Back Office Jobs You Should Be Outsourcing Yesterday
When it comes to managing a business, optimization is key. As mentioned, outsourcing back-office operations can help your company more efficiently distribute its resources. It also lightens your current team members’ workloads, which lets them focus on other tasks to help the business run smoothly.
These ten back-office tasks are easy to outsource! Save your team the effort of fitting these rote tasks into their busy schedule.
Data Entry
Outsourcing data entry can save your company a lot of time and money, and with the resources you save, you can instead focus on perfecting front office processes! Some examples of data entry tasks include:
- Entering data from surveys
- Inputting data in invoices
- Processing forms
- Transcribing
- Inputting data into Excel sheets
By outsourcing your data entry jobs, you can also expect greater accuracy. Data entry professionals are incredibly detailed—likely more so than an overworked team member who doesn’t specialize in the entry. By outsourcing these processes, you no longer have to allot time and resources to sift through tons of data.
Accounting
Accounting is a crucial part of every business. Good accounting keeps track of a business’s money flow and provides you with the crucial financial information needed to make business decisions. As such, outsourcing your accounting processes to professionals might make more sense if you want accurate numbers! Outsourcing accounting work can result in heightened accuracy, cost-effective service, timely payroll processing, fraud control, and up-to-date accounts and cash flow records, among other bonuses.
It is important to ensure that your accounting efforts are properly managed. Outsourcing helps you take a step back and see the bigger picture in terms of your finances, so you can make business decisions with a more level head.
Research
Businesses require intensive research to achieve long-term success. Research is the foundation of a business’s data collection and provides businesses with valuable market insights. For example, you can find out who your buyer persona should be by researching the type of person who would purchase your product or service.
In today’s digital age, web research has become particularly prevalent. Data-driven marketing and decision-making are more likely to help a company grow and boost profitability, so investing in research is a wise business practice. Some benefits of outsourcing research tasks include:
- Access to the latest tools and technologies for research
- Timely delivery of findings, which makes for more accurate data
- Valid and verifiable information
- In-depth analysis and reporting of collected information
By outsourcing your company’s research tasks, you also get to keep your finger on the market’s pulse and track your competitors without having to use your in-house team. In this way, your company can respond to information in a timely manner and keep up with how the market moves.
Marketing Support
Marketing is responsible for a company’s relationship with its customers. Customer loyalty is built on trust, and in the digital space, trust is built through a solid marketing strategy. The most successful businesses are those who have a good grasp on their target audience’s wants and needs, thereby being able to provide a solid customer experience.
Unfortunately, not all teams are well-versed in the fast-paced world of marketing. If your team suffers from this, it may make sense to outsource your marketing support and work with an external agency. Outsourcing this key back-office role gives you a partner with expertise in marketing and access to the latest marketing techniques and technologies.
Leaving the work to professionals guarantees effective marketing campaigns and content that resonates with your business’s target audience. Outsourcing your marketing also assures a solid return on investment through effective lead generation and accurate metrics reports. This data-driven advice will optimize your marketing strategy.
Recruitment
Your team is the heart of your company. Who you hire can significantly impact whether your business succeeds or fails, which is why recruitment is an important process for every business. However, recruitment also requires a lot of time and effort on the part of the recruiter. Back office outsourcing can help take the load off your team.
You may opt to outsource some or all parts of your company’s recruitment process to ensure that you only get the best candidates. Your in-house Human Resources team may not have the time or know-how to handle the recruitment process, so have an independent team facilitate it for you instead. Outsourced recruiters will:
- Create a recruitment strategy for your company
- Manage your recruitment process
- Weed out any unfit candidates
- Conduct assessments and interviews
- Onboard new hires and show them the ropes
With today’s advanced technology, recruitment can even be supercharged with AI, automation, scheduling bots, and advanced CRM platforms. This helps recruiters fast-track the recruitment process for maximum efficiency.
Order Processing
Order fulfillment is perhaps one of the most tedious processes for companies that offer a product. Getting new customers is important, but it is even more important to process and fulfill existing customers’ orders to provide a quality customer experience.
Because this process is both intricate and fast-paced, in-house teams tend to struggle to keep up with the demands of order fulfillment. That is why you should consider back office outsourcing for your company’s order processing. Outsourcing order processing offers tried and tested order management strategies. Orders will be fulfilled on time, every time, and refunds and return requests won’t be your hassle any longer. With less time spent on tracking and processing orders, you’re free to turn your attention to more pressing matters.
Content Moderation
Producing and curating content on the Internet are some of the best ways to connect and communicate with your audiences. Across the globe, 70% of marketers are investing in content marketing because of this.
In the digital space, user-generated content has become a way for many businesses to market their brand. However, some content may be dangerous for or potentially detrimental to your business. To uphold your audience’s trust in your brand, a content moderation team needs to keep tabs on user-generated content.
Because of its constant nature, content moderation requires a lot of time and dedication. Outsourcing this back-office process would be wise so that you can delegate other tasks to your in-house team. Other advantages of outsourcing content moderation include:
- Curated content that accurately reflects your unique brand story and values
- Enhanced sensitivity to cultural and social differences to cater to all audiences
- Swift removal of any unwanted content
- Protection from malicious or dangerous pieces of content
- Support for your brand’s PR efforts
IT Support
Because of the prevalence of the Internet and computers in our daily lives, IT support has become an integral part of all businesses. IT support helps businesses manage their technologies, ensuring smooth and efficient operation. This also helps your customers have a smoother user experience.
But IT support requires a certain level of expertise. Some in-house teams may not have the capabilities to properly execute these processes, so outsourcing is highly recommended. For example, new customers may need help with different set-up tasks. Services like Helpware’s Account Setup feature can make this process easy and seamless.
Outsourcing IT support reduces labor costs, while also assuring you have IT experts on the case. This in turn lessens the risk of something going wrong, and assures increased security and regulation compliance—all at a fixed, manageable cost!
Web Development
Your company’s website acts as your calling card in the digital space. That is why many companies opt to hire professional web developers to create a stunning, streamlined website. By hiring web development professionals, you are assured of a quality website that can further your overall business goals.
While your team may have some experience in developing a website, outsourcing and working with seasoned professionals can produce a far better result for your company. By outsourcing this back-office process, you can free up more time for your team to focus on other aspects of the business. This keeps your team aligned and focused on your overall growth goal.
Virtual Assistant
Virtual assistants provide managers and team members with the same level of support that in-person assistants do. However, they also manage and facilitate various tasks through the virtual space. This is made possible through messaging and file-sharing platforms that allow them to communicate with the rest of the team in real-time.
A virtual assistant works more efficiently than the traditional one. It also does not require a physical office and can be communicated with from afar, allowing a company to save on overhead costs. Tasks like organizing files, responding to emails, appointment setting, collateral creation, returning a phone call, and taking notes can all be tasked to a virtual assistant. Organize your managerial functions and simplify your work life while saving on labor costs!
Let Helpware Unlock Your Growth Potential By Outsourcing
The goal of any business should be to grow. Outsourcing can help. With more time and resources on your hands, you and your team can focus on your business’s core functions.
Small, medium, and large companies alike across the globe use outsourcing to catalyze business growth. Back office outsourcing is an excellent way to work with experts across all industries, reduce overall business costs, and ensure your business processes are optimized. Armed with the latest tools and techniques, outsourced business partners can help your business soar to new heights.
Helpware is a modern approach to outsourcing. Equipped with the latest tools and technologies, we provide services to support all of your business processes. We help you develop customized teams for your back-office processes, effectively outsourcing back-office procedures to ensure a streamlined workflow.
At Helpware, we aim to ease your overall workload. We commit to having your back, so you can focus on scaling your business. If you're ready to grow your business, reach out and schedule a meeting today!
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