Sat.Jul 02, 2022 - Fri.Jul 08, 2022

Guest Post: 6 Customer Service Trends That You’ll Want to Adopt in 2022

Shep Hyken

This week’s guest post by Sharavanan Shanmugaraju shares six customer service trends that companies need to adopt this year. Every year, companies find ways to improve customer service.

29 leaders share the best ways to increase customer lifetime value

Callminer

We asked a group of industry leaders, “What's the best way to increase customer lifetime value?” Read this blog to learn their insights and best practices

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10 Best Chatbots for Customer Service: Architect Perfect Dialogues with Your Audience

HelpCrunch

Come to think of it, automation and robots have invaded our lives well and truly. There is a possibility you face it in every scenario and in a variety of guises: paying for groceries at [ … ].

As Brick & Mortar Retail Bounces Back Where Does The Future Lie?

Beyond Philosophy

The Future of Brick and Mortar. One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving.

Customer Satisfaction in the Digital Age

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?

Best Practices For A Powerful Professional Network: Part 3

CCNG

Connectivity continues to shrink our world, and in the process transform businesses and industries. The potential benefit from collaborative problem solving, distributed innovation, and cross industry learning is more compelling than ever. ?We

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CSAT vs. NPS: Understanding Customer Success Metrics

Solvvy

You may have heard, “You can’t manage what you can’t measure.” ” It certainly rings true when considering goals like improving efficiency or controlling labor costs.

It’s Time to Shift Right

Totango

It may sound counterintuitive to say that now, in these times of economic uncertainty, is the time to invest and not to cut back. But in fact, you should be investing now more than ever in customer success.

CRM 90

How to Write an FAQ Page and Strike the WOW Effect: 8 Tips [+ References]

HelpCrunch

You know what they say: haste makes waste. This goes for everything but is especially true when you do business. I feel like I need to move this point further. ?reating reating FAQs or explanatory content [ … ].

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Mining for Productivity

Contact Center Pipeline

“Our call centers are extremely busy at the moment, please only call us if your query is urgent.” The past 18 months have seen messages like this become commonplace across consumer-facing websites, shifting from those typically only displayed around major holidays to becoming permanent fixtures.

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience

The Northridge Group

The COVID-19 pandemic unleashed an overwhelming burden on hospital systems and medical professionals. Tragically, many suicidal deaths among healthcare professionals have been tied to the stress of working through the pandemic.

Creating a Customer Loyalty Program? Get Started in 5 Steps.

ClientSuccess

As CSMs, finding new and creative ways to engage with customers is not always easy. And as customer success leaders, it’s even harder to develop programs and processes to give your team the freedom and flexibility to engage with customers in this way. .

SaaS 87

What’s the Difference between FAQs vs. Knowledge Base? Everything You Need to Know

HelpCrunch

Sometimes you are crawling around Google to find the answer regarding the tool you are using for business. Some links are bringing you to regular commercial pages where, to be honest, nothing is clear. Brands [ … ]. The post What’s the Difference between FAQs vs. Knowledge Base?

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The Customer Success Playbook: How to Survive and Thrive During an Economic Downturn

Totango

In uncertain economic times, attracting new customers becomes exponentially harder as budgets get tighter and priorities shift.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Why NRR (net revenue retention) is the one metric to rule them all for SaaS

ChurnZero

This article was originally published on Forbes.com. “Oh, Oh, by the way, what’s your customer retention?” asked the managing partner of a venture firm while we were in the final stages of their due diligence.

The Role of Voice in an Omnichannel World

Balto

Blair Pleasant President & Principal Analyst, COMMfusion LLC. Today’s consumers demand customer service that’s available anywhere and at any time. Customer experiences are increasingly omnichannel, with a variety of interaction channels including chatbots, SMS, messaging, and more.

Omnichannel Orchestration Guide for Your Financial Services Call / Contact Center

LiveVox

Find out how you can improve your omnichannel orchestration by following these guidelines for financial services. The post Omnichannel Orchestration Guide for Your Financial Services Call / Contact Center appeared first on Livevox. Omnichannel

Net Promoter Score® Research: the “for” and “against” list

Genroe

Over the past few years, I have come across all sorts of research on Net Promoter Score. Some of it positive and some of it negative, but never in the same place or easy to access. Typically, organisations only link to the research that supports their case. So I thought that it would be a […].

B2B 82

CCO + CMO: The Unstoppable Duo of Business Growth

Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense

Join Higher Logic and two leading executives, Latane Conant, CMO at 6Sense, and Rachel Orston, CCO at SmartRecruiters, to get a firsthand look at how marketing and customer success teams can effectively partner to enhance CX and drive growth.

6 Tactics to amp up your Shopify Store’s Conversion Rate

kommunicate

Last Updated on July 7, 2022 When you are running a Shopify store, there are two numbers that you should always keep at the forefront – conversion rate and sales revenue. Sales are directly dependent on the website’s conversion rate.

Sales 82

How to Calculate Schedule Adherence in the Call Center

Fonolo

Scheduling is vital to any call center leader’s job – down to the last break. We all know the ramifications: if you’re short an agent at peak time, your customers will feel the brunt of long waiting times.

Ready to Solve Your Most Pressing Problems at Work?

Guru

You know that there are going to be rough days at work. You and your team have no issue rolling with the punches as they come, but you didn’t expect to step into the ring with a prizefighter. knowledge management

Why Sales and Customer Service is the Ultimate Partnership for Fiscal Success

Working Solutions

If your business wants to continue attracting new customers – and retain the ones you currently have – then your sales and customer service (CS) teams must partner.

Sales 80

Winning Solutions to Keep Contact Center Agents Engaged

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.

Kommunicate’s Self-Learning AI feature – Our Bots Just Got Smarter!!!

kommunicate

Last Updated on July 4, 2022 “Robots are not going to replace humans; they are going to make their jobs much more humane. Difficult, demeaning, demanding, dangerous, dull – these are the jobs robots will be taking.

How to Build a Chatbot in 8 Steps without Coding

Comm100

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver faster, more available support, all while cutting costs and retaining high customer satisfaction (CSAT).

New VirtualPBX Starter Plan For Small Businesses and Startups

VirtualPBX

VirtualPBX, an award-winning business VoIP service provider, is excited to announce a new cost-effective plan and price reductions to its 2022 Business Phone Plans.

voip 78

EXECUTIVE INSIGHTS – In Conversation: Rob McDougall, CEO of Upstream Works, on AI & Setting Expectations in the Contact Center

Upstream Works

Rob McDougall is the driving force behind Upstream Works Software. He is passionate about using the best technology to make the agent experience better. With so much technology change, this is hard to do, but the stakes have never been higher for contact centers.

Customer Service De-Escalation Techniques

Nobelbiz Guide: Customer Service De-Escalation Techniques

How to add a Chatbot to iOS

kommunicate

Last Updated on July 6, 2022 In this article, we will be sharing steps to building an iOS chatbot with Kompose. We will teach you everything you need to build a sample chatbot using Kompose for an iOS app. Step by Step Guide to Building iOS Chatbot with Kommunicate Step 1: Setup an account in [.].

Powering AI in radiology: The role of structured data

Nuance

In a world of rising patient volumes and increasing provider burnout, the need for AI has never been greater.

How To Tell The Cream From The Crop With These 10 Standard Call Recording Features

MiaRec

Telling which call recording solution is the right one for your organization can be a frustrating experience. There are a lot of solutions on the market that seemingly offer the same thing and each provider's website rattles off a number of features that all sound the same. Call Recording Complianc