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At first glance, order processing seems like a behind-the-scenes function, but it truly is critical to the overall customer experience. The reason: Shipping speed has become a key driver of customer experience for digital retail. However, shipping can only happen expediently if order processing works smoothly.
Retailers need to provide a seamless ordering experience and transparent shipping estimates. They also need processes to meet shipping expectations and provide more visibility into order status.
In this article, we take a look at why efficient order processing is essential to provide a quality customer experience and how you can create a quality ordering and fulfillment process.
The Need for Efficient Order Processing
According to a recent PwC survey, 41% of customers consider fast and reliable delivery to be an important factor when shopping online. In another survey, PwC reports that 41% of customers are ready to pay a fee for same-day delivery while almost a quarter (24%) of customers are willing to pay more to receive orders within their preferred one-or two-hour window. Over 50% of respondents also said that an efficient delivery or collection service is ‘always’ or ‘very often’ significant.
These stats clearly indicate how delivery services are becoming more critical across the eCommerce landscape. As customers have grown accustomed to same-day (and same-hour) delivery models, their expectations for delivery options are also increasing. This puts pressure on companies to ensure smooth order processing to ensure shipments go out on time.
Why Outsource Order Processing?
Fast and accurate order processing is the hallmark of a prosperous business. Outsourcing order processing gives you access to the right resources and brings you more repeat buyers by enhancing the customer experience. The right outsourcing approach can yield several benefits for your business.
Access to the Right Talent and Technology
For accurate and quick order processing, you need a trained team with the right skillsets and experience. By outsourcing this business function, you not only get easy access to the right talent but can also use your outsourcing partner’s state-of-the-art technology to make your order processing precise and smooth.
Better Sales and ROI
Instead of building up a large team in-house, outsourcing to a partner with proven processes and technology can make your order processing more well-organized and consumer-friendly. As a result, you can process more orders per day, enhancing your sales and return on investment (ROI).
Exceptional Customer Experience
When experts take care of your order processing, your orders are shipped on time to the right consumers. This helps improve customer experience and lets you retain more buyers.
Greater Focus on Revenue-Generating Tasks
Order processing is a time-consuming and labor-intensive process. By outsourcing this function, you can free up your in-house team to focus on more business-critical tasks that directly impact your bottom lines, such as sales and product development.
Ensure Efficient Order Processing
The capability to process orders precisely, smoothly, and cost-effectively empowers you to stay ahead of the competition while ensuring customer satisfaction. Outsourcing solution providers like Helpware include both state-of-the-art technology and a passionate team to drive success. We understand how you’ve worked hard to gain new customers, so we focus on helping you keep them happy and engaged with your business.
Our experts streamline your order processing and manage all order aspects, including returns, so that you can focus on improving customer experience in every stage of the buyer’s journey.
Get in touch to learn more about our back-office support services.
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