TechSee

MAY 27, 2025

AI has changed how we write, code, and create. Now , its changing how we serve. Welcome to the age of Vibe Service. Vibe Service sets a new standard for customer service experience where support is not just fast or automated but emotionally aware and visually in tune with the moment. Vibe Service takes the effort and specialized training traditionally required to deliver great service experiences so your team and your customers can truly vibe.

Customer Support 139

Customer Support Agent Empowerment First call resolution Scripts 139

Global Response

MAY 27, 2025

Read Time: 13 minutes Table of Contents Introduction For any business that works directly with other businesses, business-to-business (B2B) customer service is a crucial part of business strategy, affecting everything from client retention to long-term revenue. Today, we’re taking an in-depth look at the ins and outs of B2B customer service, from how to ensure B2B success to how quality B2B customer service affects your performance, as well as the best ways to ensure an excellent customer

B2B 62

B2B Best practices Technology Customer Service 62

CSM Magazine

MAY 27, 2025

Choosing the right customer service softwareis tricky. This is an importantsoftware for the business to improve customer engagement. Choosing the appropriate one determines how effectively the service can be delivered and how quicklythe team can execute. In order to make an informed and educated decision, it helps to examine different parameters that determine whether or not this type of software is a good fit foryour team’s specific needs.

Multi-channel support 52

Multi-channel support Customer Service Analytics Feedback 52

CSM Magazine

MAY 26, 2025

Scaling customer service is easyuntil customers start feeling like numbers. Enterprise support teams are under pressure to deliver fast, consistent service while maintaining a personal touch. As operations expand across teams and borders, personalization becomes a major challengeespecially when managing data privacy, remote workflows, and customer expectations.

Personalization 52

Personalization Customer Service Agent burnout CRM 52

Advertisement

The AI era isn’t coming—it’s here. But over 70% of AI projects fail before they scale. Why? No strategy. No alignment. No ROI. We worked with a $50M company that wasted a year and half their budget chasing AI pilots with no payoff. Sound familiar? That’s where our four-step transformation system comes in: Assess, Strategize, Execute, Scale. We help you cut through the hype, find what actually moves the needle, and build a roadmap that delivers results.

Blueship Call Center

MAY 26, 2025

In todays competitive market, businesses constantly look for ways to enhance their sales and marketing strategies. One practical approach that has gained traction is leveraging outbound operations, particularly through outbound call center services. These services help reach potential customers and play a crucial role in maintaining relationships with existing clients.

outsourcing 40

outsourcing Call Center Telemarketing Feedback 40

Beyond Philosophy

MAY 24, 2025

How happy are you when you buy auto insurance? If your answer is anything other than thrilled, you’re not alone. In fact, years ago, a UK insurance company tried to convince us otherwise with their tagline “Quote Me Happy.” Spoiler alert: Nobody was happy. This raises a fascinating question: What role does advertising play in the customer experience, and why is there such a massive disconnect between the ads we see and what we actually get?

Customer Experience 195

Customer Experience Advertising Consulting Consulting 195

Callminer

MAY 26, 2025

Read this blog to understand core aspects of experience management, its significance, and various strategies companies can use to deliver exceptional customer interactions and experiences.

Best practices 182

Best practices Management 182

AWS Machine Learning

MAY 30, 2025

Generative AI revolutionizes business operations through various applications, including conversational assistants such as Amazons Rufus and Amazon Seller Assistant. Additionally, some of the most impactful generative AI applications operate autonomously behind the scenes, an essential capability that empowers enterprises to transform their operations, data processing, and content creation at scale.

Advertising 115

Advertising Engineering APIs Government 115

ShepHyken

MAY 26, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses maintain consistent customer service across different industries? How does staff training influence customer satisfaction? How does community involvement enhance customer loyalty? Can one employee’s actions shape the reputation of an entire franchise network?

Customer Experience 208

Customer Experience Best practices Customer Service Technology 208

Advertisement

Discover the future of customer experience with CallMiner’s whitepaper, The Future of Omnichannel CX in 2025 and Beyond. This insightful guide reveals how top companies are moving beyond traditional surveys and tapping into both solicited and unsolicited feedback to gain a 360-degree view of their customers. Learn how AI-powered conversation intelligence transforms raw customer interactions into personalized, timely outreach that drives higher quality responses, deeper loyalty, and real ROI.

Customer Experience

TechSee

MAY 30, 2025

Customer Relationship Management (CRM) systems were designed to centralize data and simplify customer service operations. But in 2025, centralization isnt enough. Leading enterprises are discovering that their CRM is only as powerful as the context it captures. And context, increasingly, is visual. Text fields, tickets, and chat logs can only go so far in accurately describing a problem.

CRM 109

CRM Average Handle Time Enterprise Management 109

Contact Center Pipeline

MAY 29, 2025

In our hyper-connected reality, a staggering 88% of customers now equate their experience with a company to the value of its products or services. As a result, one misstep, one negative interaction, and customer churn becomes a very real threat.

Chatbots 130

Chatbots Customer Experience 130

AWS Machine Learning

MAY 30, 2025

Generative AI applications seem simpleinvoke a foundation model (FM) with the right context to generate a response. In reality, its a much more complex system involving workflows that invoke FMs, tools, and APIs and that use domain-specific data to ground responses with patterns such as Retrieval Augmented Generation (RAG) and workflows involving agents.

Government 92

Government APIs Best practices Enterprise 92

ShepHyken

MAY 26, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Three-Quarters of Customers Would Pay More for a Premium Experience by Lauren Braun (Qualtrics) The majority of US consumers (72%) say they would pay more for a premium experience when doing business with a company, according to new data from Qualtrics XM Institute.

Customer Service 200

Customer Service Airlines Surveys Marketing 200

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Coaching

Quiq

MAY 26, 2025

Cognitive architecture is one approach within AI that is changing how we design and implement intelligent systems. Rather than relying on rigid, rules-based scripts, today’s most effective AI systems are designed to think, learn, and act more like humans. This shift enables a new class of digital agents—ones capable of understanding context, remembering past interactions, and adapting their behavior in real time.

Scripts 81

Scripts Average Handle Time Enterprise Benchmark 81

Contact Center Pipeline

MAY 30, 2025

Steve tops our most read blog posts this month with his findings from “The US Customer Experience Decision-Makers’ Guide (2024-25).” Specifically, he hones in on customers’ preferred methods for contacting centers, as well as what they most value from their experience. Then, Ric outlines what makes an effective, successful contact center strategic plan.

Contact Center 130

Contact Center Wait times Customer Experience Engineering 130

AWS Machine Learning

MAY 29, 2025

AI image generation has emerged as one of the most transformative technologies in recent years, revolutionizing how you create and interact with visual content. Amazon Nova Canvas is a generative model in the suite of Amazon Nova creative models that enables you to generate realistic and creative images from plain text descriptions. This post serves as a beginners guide to using Amazon Nova Canvas.

APIs 110

APIs Best practices Construction Scripts 110

Call Design

MAY 27, 2025

Recruiting and retaining skilled Real-Time Analysts (RTAs) has always been one of the biggest challenges for contact centres. Ive seen it firsthand and Id bet most of you have too. The RTA role is critical. This often small but mighty team keeps customer service levels on track, protects employee wellbeing and helps avoid unnecessary cost blowouts. But heres the catch: theyre often some of the most junior people on your planning team.

Coaching 78

Coaching Consulting Consulting Engineering 78

Advertisement

Think QA is going fully AI? Not so fast. Leaders are discovering that while automation can help scale QA, it still takes human insight to make the data useful. C2Perform and CX expert Justin Robbins of Metric Sherpa teamed up to explore that balance in this practical new guide. From managing AI fatigue to improving coaching, feedback, and trust, you'll get a clear-eyed look at what works today and what to avoid.

Coaching

PeopleMetrics

MAY 27, 2025

I started this series because of one news story: A $10 million fraud indictment involving two intertwined market research firms, Op4G and Slice. This 10-part blog series is our deep dive into how survey fraud happens, why detection tools are falling short, and what research leaders must do now to protect the future of insights. Whether youre a CX leader, a market researcher, or a data-driven decision-maker, this series offers the knowledgeand the toolsyou need to move forward with confidence.

Marketing 62

Marketing Surveys Feedback Customer Experience 62

Contact Center Pipeline

MAY 28, 2025

The rise of Agentic AI – what McKinsey calls the “next frontier of generative AI” (GenAI) – marks a seismic shift in the future of AI: and its related threats. Here’s why. While GenAI mostly supports human decision-making through predictive capabilities, Agentic AI acts as its own independent “agent.

Technology 130

Technology Engineering 130

AWS Machine Learning

MAY 30, 2025

ZURU Tech is on a mission to change the way we build, from town houses and hospitals to office towers, schools, apartment blocks, and more. Dreamcatcher is a user-friendly platform developed by ZURU that allows users with any level of experience to collaborate in the building design and construction process. With the simple click of a button, an entire building can be ordered, manufactured and delivered to the construction site for assembly.

Construction 80

Construction Engineering Metrics Entertainment 80

TechSee

MAY 28, 2025

Smart homes are everywherebut smart service? Still catching up. As connected devices flood households, brands face an undeniable truth: the smartest product in the world still fails if customers cant set it up, troubleshoot it, or trust it. Missed activations, churn from poor Wi-Fi, and early product returns are costing the industry billions. Thats why the smartest brands are turning to Visual Agentic AI.

Average Handle Time 109

Average Handle Time Enterprise Technology 109

Advertisement

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

PeopleMetrics

MAY 29, 2025

The question comes up regularly: "Should we tie our team's compensation to customer survey results?" It's an appealing idea. Customer feedback directly influences pay, creating powerful alignment between employee behavior and customer satisfaction. But after years of helping clients implement these programs, we've learned it's far more nuanced than it first appears.

Surveys 62

Surveys Metrics Feedback Accountability 62

Contact Center Pipeline

MAY 27, 2025

Regulatory compliance has undergone a significant transformation in recent years. Particularly when it comes to voice recording. According to a Reuters report, 70% of corporate risk and compliance professionals said they have “noticed a shift from check-the-box compliance to a more strategic approach over the past two to three years.

Contact Center 130

Contact Center 130

AWS Machine Learning

MAY 30, 2025

In the landscape of generative AI , organizations are increasingly adopting a structured approach to deploy their AI applications, mirroring traditional software development practices. This approach typically involves separate development and production environments, each with its own AWS account, to create logical separation, enhance security, and streamline workflows.

Management 72

Management Accountability Best practices APIs 72

CSM Magazine

MAY 30, 2025

Acquiring new customers is always a key focus, but retaining those customers is where long-term success lies. Statistically, it costs five times more to attract a new customer than to retain an existing one. Additionally, loyal customers are often more likely to make repeat purchases, refer others, and spend more over time. What is Customer Retention?

Customer retention 52

Customer retention Education Wait times Feedback 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

JustCall

MAY 27, 2025

Losing access to your phone number can feel like losing a part of your identity. Whether its a long-held personal number tied to sentimental connections or a professional number linked to your business contacts, reclaiming an old phone number is crucial. Perhaps you’ve changed providers, let your plan lapse, or simply forgotten to renew service.

Telecommunications 52

Telecommunications Accountability Personalization Management 52

Calabrio

MAY 30, 2025

Workforce Management From Oversight to Ownership: Rethinking Performance Management in the Modern Contact Center Jump ahead Legacy Approaches Meet Modern Demands: Performance Management at a Crossroads Visibility: The Catalyst for Engagement and Action Breaking the Cycle of Fragmentation Coaching That Builds, Not Just Fixes The Real ROI: Retention, Readiness, and Results Leading the Shift: From Management to Empowerment Share Book a demo Lets get started The contact center has undergone a profou

Contact Center 52

Contact Center Management Coaching Metrics 52

AWS Machine Learning

MAY 27, 2025

This blog post is co-written with Heidi Vogel Brockmann and Ronald Brockmann from GuardianGamer. Millions of families face a common challenge: how to keep children safe in online gaming without sacrificing the joy and social connection these games provide. In this post, we share how GuardianGamer a member of the AWS Activate startup communityhas built a cloud gaming platform that helps parents better understand and engage with their childrens gaming experiences using AWS services.

Entertainment 72

Entertainment Engineering Marketing Technology 72