TRUSTID
DECEMBER 11, 2012
Card-not-present (CNP) fraud and account takeover typically refer to online crimes, but an increasing number of criminals are targeting call centers to perpetrate crimes that are normally associated with the Internet. With financial institutions pouring so much effort and investment in online security strategies, banks really need to consider the same when protecting their call centers.
TASKE Technology
DECEMBER 13, 2012
Last year, we looked at three common challenges during the holiday season, including marketing campaigns that bring in first-time customers, fewer discretionary spending dollars, and overtaxed agents. Unfortunately, this year’s economy is not much improved, and you may again find yourself dealing with the same issues. However, it’s important to keep an eye on the future so that you’re prepared when markets take a turn for the better.
Customer Interactions
DECEMBER 14, 2012
'It has now been about half a year since I moderated my first PSIM workshop. I’ve run seven of them to date. Participants have run the gambit from consultants and integrators to utilities, oil and gas, banks, transit operations, cities, entertainment companies, police and fire departments, airports, and emergency management professionals. When we first came up with the concept of the workshops, we knew we didn’t want to do the typical roadshow with sales presentations and product dem
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