April, 2013

article thumbnail

Phonetics vs. LVCSR: Under the Hood of Speech Analytics

Callminer

Two approaches to speech recognition are commonly used in conversational analytics solutions: phonetics and LVCSR, each with their own pros and cons.

Analytics 182
article thumbnail

MindTouch Core and Platform: ‘This is the End, Beautiful Friend’

Mindtouch

NOTE : MindTouch Core is no longer supported. MindTouch is now a cloud-based service that helps your product documents become a self-service customer support and customer engagement tool. Learn More. With the exception of existing customers, MindTouch will no longer support or maintain Core or Platform. If you are an existing customer of MindTouch Platform, the year 2013 was your last opportunity to renew this product.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Concerns for Contact Centers in Healthcare

TASKE Technology

Last month, we went to New Orleans, Louisiana to attend the Healthcare Information Management Systems Society (HIMSS) annual conference and exhibit. HIMSS is a nonprofit organization that promotes the best use of information technology and management systems in the healthcare industry. After sharing ideas at the conference, we thought that this time we’d talk about concerns for contact centers operating in the healthcare industry.

article thumbnail

Situator Express: Filling the Gap Between PSIM and Video

Customer Interactions

'I’m fresh off my second day at ICS West. The show is jumping, lots of traffic in the NICE booth, and I heard that well over 100 people attended our panel on “Transforming Your Security Command Post into a Strategic Information Nerve Center” the other day. For me, though, the most exciting aspect of the show has been the launch of Situator Express.

article thumbnail

The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

article thumbnail

Acquiring the Right Data

Brad Cleveland Blog

More Trending

article thumbnail

When the Desire to Serve Shines Through

Customer Interactions

'The good thing about recognition programs is that they provide an opportunity to shine the spotlight on outstanding people. At the same time, however, there are many deserving individuals who often go unnoticed even though they are just as deserving. I’ve noticed this with our annual 9-1-1 recognition program, PSAPs Finest, which awards winners each year in four categories: Director, Line Supervisor, Technician, and Telecommunicator of the year.

article thumbnail

Acquiring the Right Data

Brad Cleveland Blog

article thumbnail

The Components of a Good Forecast

Brad Cleveland Blog

article thumbnail

The Components of a Good Forecast

Brad Cleveland Blog

article thumbnail

Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

article thumbnail

Efficiency vs. Business Value

Brad Cleveland Blog

article thumbnail

Efficiency vs. Business Value

Brad Cleveland Blog

article thumbnail

The Two Key Agent Performance Objectives

Brad Cleveland Blog

article thumbnail

The Two Key Agent Performance Objectives

Brad Cleveland Blog

article thumbnail

Contact Center Dialers Demystified

Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.