Top Customer Contact Central call center software Customer Support Content for September, 2019

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

September, 2019

Top 5 CX Challenges and How to Solve Them

Pointillist

SEPTEMBER 18, 2019

By Steve Offsey Exceptional customer experience has never been more important than it is today. Nevertheless, most CX teams continue to face daunting CX challenges. Even CX leaders are dealing with high customer expectations, intense competition, more rapid customer interactions across an ever-increasing number of digital and physical channels, and limitations imposed by legacy processes and technologies.

Analytics

Analytics Metrics Surveys Personalization

Revealed: The Two Secrets to Customer Loyalty

Beyond Philosophy

SEPTEMBER 2, 2019

Do you know what drives me mad? When organizations talk about loyalty, what they mean is, “the customer gives me all of their business.”. Customers giving you all their business isn’t customer loyalty on its own. They could give it to you out of habit , or because you are a monopoly. It could also be a product of their apathy. Customer loyalty is more than automatic or indifferent behavior.

Banking

Banking Accountability Customer Experience Consulting

September, 2019

Top 5 CX Challenges and How to Solve Them

Revealed: The Two Secrets to Customer Loyalty

Stay Connected