December, 2012

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Stronger customer authentication only way to mitigate risk of bank fraud

TRUSTID

Sitting at the core of every financial transaction is trust. Without it, or worse, relying on unvalidated resources like personal identifiable information (PII) to identify customers, puts every banking transaction at risk. The recent article, “$850 Million Scheme Exploited Facebook: Authentication, Secure Browsing Would Have Reduced Losses,” illustrates just how important customer authentication is.

Banking 48
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Leveraging Existing Capabilities for Future Customer Expectations

TASKE Technology

Last year, we looked at three common challenges during the holiday season, including marketing campaigns that bring in first-time customers, fewer discretionary spending dollars, and overtaxed agents. Unfortunately, this year’s economy is not much improved, and you may again find yourself dealing with the same issues. However, it’s important to keep an eye on the future so that you’re prepared when markets take a turn for the better.

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Video Surveillance: What’s Trending in 2013?

Customer Interactions

'As we approach 2013, it’s a good time to take note of some of the trends in Video Surveillance that will likely gain traction in the New Year. Fortunately for organizations, many of these trends eliminate expensive rip and replace costs that in the past have prohibited the adoption of new technologies. Instead, the market in 2013 is shifting towards solutions for cost-effective migration that leverage and boost the capabilities of existing infrastructure.

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Real-time telephone authentication needed to identify risky in-bound calls

TRUSTID

Card-not-present (CNP) fraud and account takeover typically refer to online crimes, but an increasing number of criminals are targeting call centers to perpetrate crimes that are normally associated with the Internet. With financial institutions pouring so much effort and investment in online security strategies, banks really need to consider the same when protecting their call centers.

Banking 48
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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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GSN Award Reflections

Customer Interactions

'Last Thursday I attended the GSN Homeland Security Awards banquet with my NICE colleague Mike Meader. A couple hundred people were there. I’ve always liked how GSN’s Jacob Goodwin starts the event each year with a color guard, followed by the reciting of the Pledge of Allegiance. It sets a patriotic tone for the evening. As I got a chance to meet some of the other attendees, one thing that struck me was the balance between security solution users and security solution providers, and

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Four Things I’ve Learned from the PSIM Workshops

Customer Interactions

'It has now been about half a year since I moderated my first PSIM workshop. I’ve run seven of them to date. Participants have run the gambit from consultants and integrators to utilities, oil and gas, banks, transit operations, cities, entertainment companies, police and fire departments, airports, and emergency management professionals. When we first came up with the concept of the workshops, we knew we didn’t want to do the typical roadshow with sales presentations and product dem