Callminer

SEPTEMBER 13, 2020

A panel of business analysts and call center leaders address what the optimal role of the business analyst is in call center operations.

Call Center 182

Call Center 182

GetFeedback

SEPTEMBER 13, 2020

This guide covers everything you need to know about effectively retaining customers and minimizing churn.

Customer retention 78

Customer retention 78

Andrew Mcfarland

SEPTEMBER 13, 2020

How does your company treat customer acquisition – like marriage or speed dating? The answer to this question will help decide your organization’s survival odds. Consider this dating world analogy… What if I assigned a goal for you to go.

Best practices 62

Best practices 62

Call Journey

SEPTEMBER 13, 2020

The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to Australian customers. Call Journey further cements its position as the leading Conversation Analytics provider in Australia with the release of the latest version of its advanced Automatic Speech Recognition (ASR) environment – CJ V6.5, offering best-in-class transcription accuracy and market-leading Word Error Rate (WER) for its Australian market.

Analytics 52

Analytics Marketing Engineering Technology 52

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Call Journey

SEPTEMBER 13, 2020

The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to Australian customers. Call Journey further cements its position as the leading Conversation Analytics provider in Australia with the release of the latest version of its advanced Automatic Speech Recognition (ASR) environment – CJ V6.5, offering best-in-class transcription accuracy and market-leading Word Error Rate (WER) for its Australian market.

Analytics 40

Analytics Marketing Engineering Technology 40