LiveVox
SEPTEMBER 8, 2022
When it comes to global customer service, you need the right tools in order to succeed. A global call center solution can help you connect with customers all over the world, but only if you have the right technology in place. And with the rise of digital channels and artificial intelligence self service, it’s more […]. The post Global Call Center Solutions: 5 Must-Have Tools appeared first on LiveVox.
Beyond Philosophy
SEPTEMBER 8, 2022
<iframe title=”Embed Player” src=”[link] height=”128″ width=”100%” scrolling=”no” allowfullscreen=”” webkitallowfullscreen=”true” mozallowfullscreen=”true” oallowfullscreen=”true” msallowfullscreen=”true” style=”border: none;”></iframe> Over the 20 years of my Customer Experience consultancy, I have led Customer Experience program implementations.
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Callminer
SEPTEMBER 8, 2022
Effectively utilizing data is essential to improving contact center culture and productivity. Read on for our list of five data-driven coaching strategies.
Working Solutions
SEPTEMBER 8, 2022
Technology – and worldwide health crises – are changing the way restaurants do business. The pandemic forced restaurants to rethink how they operate. Thanks to innovative tech tools, restauranters quickly pivoted and adopted new methodologies to continue to serve customers. With the success of that modernization, it’s time to look at the next big thing […].
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
ChurnZero
SEPTEMBER 8, 2022
This is a guest post by Sara Barnes , vice president of Customer Success at Skilljar. Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. But as a company scales and brings in new accounts, CSMs can start to feel like Lucy and Ethel in the chocolate factory—the customers keep rolling along faster than CSMs can properly manage them!
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Fonolo
SEPTEMBER 8, 2022
No great call center achieves success without implementing dozens of processes—especially when it comes to call center quality monitoring. Why does it matter? The main goal is to ensure your customers are receiving consistent, top-notch service and customer satisfaction (CSat) scores are high. After all, what is a contact center without happy customers?
Helpware
SEPTEMBER 8, 2022
Congratulations! You just landed your company a new customer. You're both excited about working together, but you still have to onboard the customer before the real partnership can begin. Unfortunately, more than 90% of customers think companies they buy from could do a better job at onboarding new customers. To avoid being one of those companies, it's important that you find the right balance between going above and beyond expected customer service without wasting time, energy, and resources.
Omnicus
SEPTEMBER 8, 2022
A contact center is an essential part of every company’s business. With the increasing sophistication and complexity of customer demand, it has become increasingly important to have a team of skilled agents who can handle any query easily and gracefully. The Coronavirus has forced companies to adapt in rapid ways When the pandemic first hit in March 2020, contact center operations were immediately impacted.
AWS Machine Learning
SEPTEMBER 8, 2022
Many AWS customers have been successfully using Amazon Transcribe to accurately, efficiently, and automatically convert their customer audio conversations to text, and extract actionable insights from them. These insights can help you continuously enhance the processes and products that directly improve the quality and experience for your customers.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
JivoChat
SEPTEMBER 8, 2022
Discovering the best free logo maker apps and the multiple features they offer is a great asset for companies and entrepreneurs who are just starting. One of the fundamentals when it comes to marketing and developing a brand’s identity is creating its logo, a symbol that should represent what your company is about. With those free apps, you don’t need to be a designer to create a logo and begin using it on different platforms and types of content to represent your brand.
Jon Arnold
SEPTEMBER 8, 2022
Got another guest post to share - this one is with NICE, where I’ve written about how their new “make experiences flow” branding reflects the thinking behind their CXi approach to today’s contact center challenges. It’s a two-part series on their blog site, and you can read the first one here now ; and I’ll post again when the second writeup runs.
JivoChat
SEPTEMBER 8, 2022
Do you want help on how to recover your Instagram account? With so many passwords we have to deal with every day, it’s common to forget some of them, including from this social media, preventing you from accessing your Instagram profile. Therefore, with just a few steps it’s possible to make a new password and enter your Instagram once more if you have access to the registered email address or phone number.
inSided
SEPTEMBER 8, 2022
A common misconception around Community is that you need a large pool of customers to start one. However, Nisha Baxi, Director of Community at Gong, argues otherwise.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Zappix
SEPTEMBER 8, 2022
The technology market has evolved dramatically over the past 10 to 15 years, and it is almost unrecognizable compared to where we were in the early 2000. These major dynamics have also impacted the Customer Experience domains and are transforming CX.
Abby Connect
SEPTEMBER 8, 2022
Answering the phone. Businesses have been doing it since the first commercial telephone service was invented in the late 1800s. As commonplace as phone systems are now, every caller expects your business to pick up within a few rings and provide high-quality customer service. This is standard in today’s business world.
FluentStream
SEPTEMBER 8, 2022
As originally posted by Call Center Times: The Centers for Medicare & Medicaid Services (CMS) is enacting new guidelines that directly impact healthcare professionals, insurance vendors, and the healthcare industry at large. The changes go into effect Oct. 1, 2022, Read More. The post How to Prepare for the Upcoming CMS Call Recording Changes appeared first on FluentStream.
kommunicate
SEPTEMBER 8, 2022
Last Updated on September 8, 2022 The month of August saw us adding a few exciting new features to our product, and we can’t wait to tell you more about it. Here is a quick update on what we achieved last month. 1. Update MTU in billing : Now users can add more MTU during [.]. The post Here’s What’s New From August 2022 || Kommunicate Product updates appeared first on Kommunicate Blog.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Zappix
SEPTEMBER 8, 2022
Zappix announced that it had launched a Digital Payment solution for one of its customers in the healthcare industry. The fully automated solution allows patients to enjoy effortless digital payments and complete their transactions using.
Blueship Call Center
SEPTEMBER 8, 2022
Did you know that one of the most effective methods to reduce bounce rates is email chat support services ? Businesses get many emails daily with insightful questions, comments, or ideas. Because each one of them has the potential to increase your money stream and expand your clientele, responding to them all is crucial. You must exercise initiative and be swift and aware.
SmartKarrot
SEPTEMBER 8, 2022
Business leaders often find themselves in a rut when it comes to making strategic decisions. It could be about making decisions about an existing process, or about the introduction of change; even the best find themselves in a spot. Find yourself in this rut? Well, adopt the Force Field Analysis and bid adieu to all your decision-making concerns. Business leaders, even the most successful ones, find themselves in a fix when making strategic decisions.
AWS Machine Learning
SEPTEMBER 8, 2022
Amazon SageMaker provides a suite of built-in algorithms , pre-trained models , and pre-built solution templates to help data scientists and machine learning (ML) practitioners get started on training and deploying ML models quickly. You can use these algorithms and models for both supervised and unsupervised learning. They can process various types of input data, including tabular, image, and text.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Nicereply
SEPTEMBER 8, 2022
What is an employee experience and why does it matter? Find out in our article! Whatever industry you are in, delivering outstanding customer experience is most probably one of the major goals of your business. While there are several key factors contributing to customer experience, having an employee-centric culture within your organization can significantly add to it.
Toister Performance Solutions
SEPTEMBER 8, 2022
"This is discrimination!" The passenger in the row behind me was throwing his second tantrum of the flight. The first one happened after he walked from the main cabin into first class to use the restroom. Three flight attendants were working in the front galley and one of them politely asked him to use the restroom in the main cabin. He raised his voice and cursed about it, but the flight attendants remained polite, calm, and professional.
aircall
SEPTEMBER 8, 2022
It’s no surprise that every business needs customers. But to generate more leads, it clearly pays to prioritize the customer experience. As a result, customers are more likely to stay and recommend you. . But how can you tell if you’re making progress? It’s all about the KPIs you decide to measure—both on an individual and a team level. . What are KPIs and why are they important?
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