Fri.Aug 12, 2022

8 Contact Center-Generated Customer Insights Your Marketing & Sales Team Needs

MiaRec

Do you know what your customers are saying about you? Do they feel like you are providing the best possible customer experience you can? Or are your customers about to jump ship to a competitor or tell their friends and family about a bad experience they had with your company? Speech Analytics

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Tenant Retention Made Easy with a Property Management Answering Service

Ansafone

When managing a property, you can expect to receive calls at all hours of the day or night. Oftentimes, there’s no way to predict when an emergency repair request might occur along with other immediate concerns from tenants.

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4 Ways to Provide Personalized Customer Service

Kayako

The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. Meetings and classrooms shifted to Zoom almost overnight. The pandemic pushed late adopters into new ways of shopping and interacting.

4 Lead Generation Techniques to Boost Your Social Media Marketing Initiatives

Joe Rawlinson

According to a survey, 68% of marketers say social media helped them generate more leads. The figure highlights how effective generating leads from social media can be with the right strategies.

How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

ChurnZero BIG RYG 2022 speaker and session agenda revealed

ChurnZero

This is it. The moment you’ve been waiting for. Can we get a drumroll, please? We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. on October 12-13, 2022.

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The Benefits of Diversity and Recruitment

Spearline

Over the last number of years DEI has been the feature of many blogs, articles and white papers. But how does this actually impact how we attract, hire and retain employees? In this blog I will set out to explain what this is and how it impacts our hiring here at Spearline.

Telecommuting Technology: The Essential Toolkit for Remote Work

FluentStream

The remote work revolution is officially in full swing. Gallup reports that a whopping 45% of full-time employees are at least partially working from home. Unfortunately, an even higher percentage of employees soon discovered that their current suite of communications. Read More.

Anexa BPO Wins Three Silver And One Bronze Stevie® Awards In 2022 International Business Awards®

Anexa

Winners to Be Celebrated During Event in London on 15 October.

How Today’s Healthcare Providers are Achieving All Four Quadruple Aims Without Overhauling Their Entire Operation

Zappix

The Triple Aim framework, developed by the Institute for Healthcare Improvement (IHI) in 2007. Modern providers have added a fourth aim to this framework, and it’s benefitted all involved ….

5 Elements for Building a World-Class Agent Coaching Program

Speaker: Francoise Tourniaire - Founder of FT Works and Omid Razavi - Chief Advocacy Officer at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue, resulting in reduced agent burnout and increased employee satisfaction and retention.

Webinar Recap: How Cisco’s Lead Scoring Model Turbocharged its Advocacy Efforts

Influitive

Cisco started its customer advocacy program (Cisco Insider Advocates) six years ago and, since then, it has evolved into a vibrant community of customers and partners In fact, Cisco’s advocates aren’t just customers who are in it for rewards.

Rethinking Legacy Systems: 3 Steps Customer Experience Leaders Can Take to Modernize the Service Experience

3CLogic

Well-established processes are crucial for service desks and customer service centers. Relying on a standardized approach to tasks and operations helps to ensure that customers have positive experiences at every touchpoint.

5 Inbound Lead Generation Methods for Your Call / Contact Center

LiveVox

Inbound lead generation is one of the most important aspects of a successful marketing strategy. If you're managing a call center and not generating enough inbound leads, your contact or call center is missing out on a lot of potential revenue.

10 Things Every Flutter Developer Should Know

kommunicate

Last Updated on August 12, 2022 Things every Flutter Developer should know: Learning a new programming language can be tricky. It involves a lot of patience, practice, boot camps and self-learning.

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Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.

How to Make Calls from a Computer: A Step-by-Step Guide

JustCall

Smartphones have swiftly taken over the world. Most people with access to technology and other resources have mobile phones. And with advancement, we’re all connected at all times. We are only a few taps away from speaking to anyone using cell phones.

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How to Provide a World-Class Service to Customers: A Freelancer’s Guide

CSM Magazine

The customer is always right. This age-old saying still rings true today, more than ever before. In a world where customers can easily take their business elsewhere, freelancers must provide excellent customer service to keep their clients happy and satisfied.

CPaaS Vs CCaaS: Everything You Need to Know

JustCall

Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaas) are innovations that have arisen over the past two decades. Today’s clients request quicker and more helpful approaches to arrive at solutions.

APIs 52

Conversational AI in CX: The Cliffs Notes Edition

Interactions

This time of summer reminds me of my mad dash to do the required reading before the start of the school year. I promise I did read all of those books, but it helped to have the Cliffs Notes versions nearby to refresh my memory of important details.

Winning Solutions to Keep Contact Center Agents Engaged

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.

Omnichannel vs Multichannel: What are the differences?

JustCall

Client expectations have evolved lately. Clients need to have the option to reach out to the brands across various channels on their preferred platforms. These moving desires have cleared a path for two ways to deal with marketing: omnichannel vs multichannel.

VoIP for Recruiters: The Benefits, Key Features & Integrations Experts Swear By

aircall

Recruiters and HR professionals know that finding and retaining the right talent isn’t an objective science. It requires going beyond what’s shared on a resume and uncovering a candidate’s true passion, intent, and personality.

voip 62

Professional Voicemail Greetings: Everything You Need to Know

JustCall

A professional voicemail message is vital for improving your client service. It might be challenging to generate business in today’s world, where competition is fierce, and people’s memories are short. That’s why it’s a good idea to keep the leads you already have.

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ChowNow (SaaS Tech Solution): How It is Different from GrubHub, Doordash or UberEats

SmartKarrot

FoodTech has been on the rise, especially since the Covid19 pandemic. Owing to several reasons like social distancing, health issues, cooking fatigue, and so on, people started ordering food online… more than ever.

How to Inspire and Empower Contact Center Agents Through Collaborative Coaching

Speaker: Kate Nasser, The People Skills Coach™

Collaborative coaching truly guides agents to connect authentically to customers better each time. Join Kate Nasser, The People Skills Coach™ & Author of Leading Morale to understand how call center agents get the most out of collaborative coaching.

20 Texting Auto Reply Examples to Boost Your Response Time

JustCall

You can’t constantly stop and shift between tasks to send an SMS when your company serves multiple customers every day. You could be out of the workplace, in a conference, on the telephone, or answering prior messages.

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704 and 980 Area Code: Charlotte Local Phone Numbers

JustCall

Are you looking for reaching out to your friends, relatives, or business partners in North Carolina? Every state in the United States has its zip code. Charlotte, North Carolina, is located in Mecklenburg Province and has zip codes 704 and 980. Which Areas have Area Codes 704 and 980?

Area Code 312, 773, and 708: Chicago Illinois Local Phone Numbers

JustCall

Want to reach out easily to your friends and customers in Chicago? JustCall takes you where your clients are when your local corporate exposure isn’t enough. The zip codes for Chicago, Illinois, are 312, 773, and 708.

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11 Reasons Why Your Text Messages Don’t Get Delivered

JustCall

We live in a rapidly changing technological environment where substantial advancements have made our lives simpler. Despite this, texting is something that has remained constant and maintained its popularity. It can be aggravating not to get your SMS message delivered in the age of view receipts, emoticons responses, and typing bubbles. Well, we’re here to soothe that annoyance by discussing all possibilities in which a message is left unsent.

Sustaining Employee Engagement in the Contact Center

Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC

Join Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC, for best practices and leadership strategies to fortify an economy of compassion and genuine empathy in the contact center.