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When you’re a busy HR Manager at a mid-size to large company, staying on top of employee absences can be a burden. Human Resources/HR Solutions How Answering Services Work MORE
The Pandemic has not just upended the world but also completely reorganized the way businesses operate. B2B marketers must now develop creative strategies to retain their customers even during the pandemic. MORE
In radiology, a lot of attention has been focused on pixel-based solutions that analyze images to detect possible abnormalities, take measurements, and assess multiple parameters, such as tissue density and functionality. MORE
Mel Bilge shares her approach to growing success inside of a startup, and moving from the individual contributor role into a leadership position. The post Moving into CS Leadership Through Growth first appeared on Strikedeck | Customer Success Platform. MORE
One of the most important aspects of VirtualPBX Business Phone Plans is what features come included with a customer’s purchase. Free audio conferencing is a feature we’re happy to bundle with every Unlimited Minutes and Unlimited Users plan we offer. The Features Our Plans Include. MORE
ChurnZero is named the Momentum Leader, Highest Rated product, and the Best Relationship provider in the Customer Success category on G2. G2 #1 Momentum Leader. MORE
Some feuds are timeless. You have the Capulets and Montagues. The Hatfields and McCoys. And of course, there's marketing and customer service. What's their beef? I talked to both departments to get their sides of the story. The answers revealed a fundamental problem that plagues many companies. MORE
Working Solutions ranked among the FlexJobs Top 10 as well. We placed #5 in 2020, again #5 in 2019, #10 in 2018, #7 in 2017 and #9 in 2016 in the rankings. The post Rising to #4 on FlexJobs’ 2021 Top 100 Companies appeared first on Working Solutions. Call Center Outsourcing MORE
In our sixth year of asking contact center professionals about their biggest challenges and priorities, we found out that their vision for the coming year was overshadowed by the global pandemic that has disrupted everyone and everything. As such the theme I’d pick for the year is agility. Not enough centers had it, and going. Read More » Planning MORE
The pandemic is forcing businesses to rethink how they approach and invest in CX. Business leaders have been turning to technology to improve customer interactions for years now, but the pandemic has put customer experience (CX) transformation into overdrive. MORE
This one kinda crept up on me, as the event is at noon ET today, and am back serving to judge another round of startup pitches from the Oracle for Startups program. This time around, we’ll be hearing from ATLAS, Cognicor, HEARTio, Reengen, SmartHint and Tracifier. MORE
I can’t tell you how many times I’ve heard, read, or have had someone make a snarky comment about cold calling not working; it’s a thing of the past or my personal favorite…. cold calling is dead. MORE
The EduTech sector has come out of the boundaries of traditional educational services and adopts modern technology to enhance the educational experience. MORE
Advancing consumer technology and the pandemic has made digital transformation a top priority for business leaders across all industries. What once was a nice-to-have has quickly escalated to a must-have for businesses wanting to compete in the modern age. MORE
The growth of VoIP and SIP. The clock is also counting down on the use of legacy global telephony infrastructure. Global Market Insights suggests that by 2025 the VoIP (Voice over Internet Protocol) market will have grown to $55 billion from approximately $20 billion in 2018. MORE
Customers need to know that you have their best interests at heart. As business owners or managers, we get too bogged down with the day-to-day machinations of business and forget the ultimate goal; to satisfy our customer’s needs. MORE
I recently finished a 3-part series for Upstream Works on CX drivers for 2021, and the last piece focused on AI. Contact center has long been a prime use case for AI, both for improving CX and supporting agent engagement. MORE
2020 was a difficult year for enterprise organizations across the globe, one that also forced digital transformation at an unprecedented rate – the contact center industry was not spared this shift. MORE
Have you noticed that your virtual trainings haven't gone quite as well as your classroom trainings did? Reps quit out of the blue after the first week. No one's interacting (except for that ONE who always chimes in before anybody else can contribute). MORE
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The year 2020 has been nothing short of a roller coaster ride. Sailing through the unprecedented challenges of the pandemic came with its own share of ups and downs. MORE
Working Solutions ranked among the FlexJobs Top 10 as well. We placed #5 in 2020, again #5 in 2019, #10 in 2018, #7 in 2017 and #9 in 2016 in the rankings. Call Center Outsourcing MORE
How often have you found yourself toggling between applications to ensure all your data is correctly placed? Quite often, isn't it? Thankfully, phone integrations are helpful tools for virtually every business, no matter the size or industry. Integrations ensure that all your data is in one place. MORE
Do you want to keep your customers? Then keep your customers happy. You know how important experience is because you’re a customer. And even if you’re an incredibly price-conscious customer, you know that saving a buck isn’t worth dealing with bad service. MORE
Fostering an inclusive work environment is essential if you want a high-performing contact center team. If you haven’t been paying attention, agent attrition has continued to rise, according to our State of the Contact Center 2020 report. MORE
Think about this. 2020 has (thankfully) come to an end, but the rapid and largely unrestrained spread of COVID-19 has upended our normal way of life and caused tremendous economic losses. On top of that, we just completed a bitterly contested presidential election. MORE
Employee experience can substantially impact how your business runs. One of the easiest ways to improve your team’s experience is by implementing an attendance management and call-out program. MORE
If you’ve ever been tempted to smash your wireless router or take a bat to your smart thermostat out of sheer frustration, then you already have a pretty good idea of why we do what we do at TechSee. Never heard of TechSee? MORE
With the number of new daily confirmed cases of COVID-19 in the UK exceeding 60,000, the country has officially entered its third national Coronavirus lockdown. MORE
Royal Caribbean International is one of the world’s leading cruise companies, priding themselves on continuous innovation and a commitment to providing friendly and engaging service to their global customer base. MORE
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