Callminer
DECEMBER 12, 2022
Companies today manage ever-increasing volumes of data. Read this blog for expert tips and best practices for getting started with real-time analytics tools.
TechSee
DECEMBER 12, 2022
Today’s field service leaders face a growing number of challenges, many of them not dissimilar to those faced by their predecessors. However, the simultaneous arrival of economic, operational, and technical challenges is straining many field service organizations. In this post we will examine the trends shaping these challenges, and why leaders are increasingly adopting new strategic approaches to overcome these challenges.
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ClientSuccess
DECEMBER 12, 2022
Payday Vectors by Vecteezy. In today’s competitive customer success landscape, it is essential that CSMs are adequately and appropriately compensated for their work. To this end, I usually see three distinct compensation models: Base Only; Base + Bonus; or the preferred model of mine -Base+ Variable- to reward excellence in performance. Read further on why this structure can be beneficial when building out your ClientSuccess team!
AWS Machine Learning
DECEMBER 12, 2022
Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to discover insights from text. Amazon Comprehend provides customized features, custom entity recognition , custom classification , and pre-trained APIs such as key phrase extraction, sentiment analysis, entity recognition, and more so you can easily integrate NLP into your applications.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Concentrix
DECEMBER 12, 2022
Innovations powered by the metaverse, AI and web3 are paving the way for a pivotal, brand-defining era that will enable the future of customer experience.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Concentrix
DECEMBER 12, 2022
Put your customer at the center of your mobile strategy to earn loyal customers who deliver increased lifetime value.
Integrity Solutions
DECEMBER 12, 2022
Throughout the decades, sales experts and consultants have touted a variety of so-called surefire tips and tricks for account prospecting, targeting and conversion. Some strategies have fared the test of time better than others, but by and large, as the modern selling environment continues to shift, many of the old “best practices” no longer apply.
Nicereply
DECEMBER 12, 2022
Productivity fact: Did you know that it takes 23 minutes, and 15 seconds to get back to work after an interruption? The internet makes it easy to get the resources you need to give your customers the best support. Unfortunately, the internet is also the reason why sometimes you’re doing anything else but that. One moment you’re looking for the URL to your company’s privacy policy, and the next thing you know, you’re watching a YouTuber unboxing your own product.
CSM Magazine
DECEMBER 12, 2022
Even as an introduction, it is needless to say that the basics in customer service and the hospitality industry have changed drastically during the past years. Everything evolved with a clear purpose, and that would be to make both the provider’s and the customer’s experience an easier one. Everything is a touch away and having everything you might need delivered at your doorstep has become the usual.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Vistio
DECEMBER 12, 2022
Watch to the full podcast here: . Or click here to just listen to the audio.             . Jakob Mattice sits down with Kory Kostecka from RemX to discuss his insights into the ways we are staffing our call centers and how we can improve our hiring. Our standard screening questions when hiring new call center agents focus on hard skills instead of the soft skills that really move the needle with brand loyalty.
Kapta Customer Success
DECEMBER 12, 2022
Are you going to KAMCon in 2023? We just announced the preliminary lineup of speakers for our premier conference for Account Management leaders and innovators. Our KAMCon event takes place from April 12th to 13th in Boulder, CO and includes impactful learning experiences from today’s visionary thought leaders and executives.
Working Solutions
DECEMBER 12, 2022
In any industry these days, customer experience is king. A seamless, consistent brand journey across all of a company’s channels is what customers now expect. So why invest in optimizing your customer experience? Because it increases the potential for business growth, helps to gain and retain loyal customers, and increases team productivity and engagement.
LiveVox
DECEMBER 12, 2022
Providing agents with effective and efficient call monitoring software is the hallmark of quality customer service. Contact center supervisors must have the right tools to be able to coach their teams in ways that provide support in the right areas. Identifying agents’ areas of needed improvement is crucial because then management can provide them with […].
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
JustCall
DECEMBER 12, 2022
Artificial intelligence (AI) is continually entering every domain of human existence, and businesses are no exception. After all, AI is perhaps the greatest invention in technology that allows automating various aspects of business that may have previously involved investing a significant portion of the budget on human staff. Given that cost is an essential element that businesses consider, many are investing in AI-based technologies even when the immediate cost associated with setting up AI is
Jon Arnold
DECEMBER 12, 2022
We all know how that song goes, and it’s the theme song for this week’s SCTC Fireside Chat. I’ll be in conversation with the host, Steve Leaden - and fellow SIPtoner - where I’ll share highlights from my recent run of travel to various industry events. This should be fun, and after the chat, you should check out the SCTC for yourself. Here’s the 5 second trailer on Youtube, and details are here to sign up.
JustCall
DECEMBER 12, 2022
Voice over Internet Protocol (VoIP) is a technology that allows you to make telephone calls via the internet instead of traditional phone lines. It is a reliable and cost-effective way to make international phone calls and an excellent tool for businesses that need to communicate with partners, clients, and customers overseas. VoIP is often cheaper than traditional phone service and can be used to call other VoIP phones.
Voiptime
DECEMBER 12, 2022
We want to repeat a popular and obvious statement - the world is permanently changing and moving forward. Have you ever thought about what a long way we have passed from the invention of the telephone to today’s level of communication technologies? For centuries, the only two ways to communicate with one another were one-to-one communication or letters, and then the telephone was invented in 1876-1877 by both Alexander Graham Bell and Elisha Gray(to avoid going deep into the historical disputes,
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
SmartKarrot
DECEMBER 12, 2022
Role: Customer Success Manager Location: Sydney, New South Wales, Australia (On-site) Organization: Bryant Dental As a Customer Success Manager, you will enhance the customer experience and relationship through the development of team skills and processes, governing sales order management. Be the voice of the customer within the wider organization by taking strong ownership of customer requests/problems and collaborating across departments and with the customer to come up with the best so
AWS Machine Learning
DECEMBER 12, 2022
Amazon Lookout for Vision provides a machine learning (ML)-based anomaly detection service to identify normal images (i.e., images of objects without defects) vs anomalous images (i.e., images of objects with defects), types of anomalies (e.g., missing piece), and the location of these anomalies. Therefore, Lookout for Vision is popular among customers that look for automated solutions for industrial quality inspection (e.g., detecting abnormal products).
Global Response
DECEMBER 12, 2022
Customer satisfaction can feel elusive, but it’s essential for brands who want to grow, retain customers and solidify brand loyalty. Not convinced yet? The data speaks for itself: 81% of customers say a positive customer service experience increases the likelihood that they’ll make another purchase. 93% of customers will spend more with companies that offer their preferred method to reach customer service. 61% say they would switch to a company’s competitor after just one bad customer service ex
JustCall
DECEMBER 12, 2022
Voice over internet protocol (VoIP) technology enables you to use an internet broadband connection to make calls to people instead of through a regular phone. As the most dominant force on the internet, Google naturally took the lead in providing VoIP services. Google’s proprietary service, Google voice for business, is among the top VoIP service providers.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
JivoChat
DECEMBER 12, 2022
Do you know where to store photos online for free? If you are the kind of person who loves to take photos, it’s important to keep them safe for when you desire to see them again. However, storing photos in your smartphone or camera can take up a lot of memory space. You can store them on your computer, but, even so, it’s risky to lose the files if there is any problem with it.
JustCall
DECEMBER 12, 2022
If you own multiple phones and struggle to manage calls on various devices, a Google Voice number can help simplify your situation. Even if you own a personal and a work phone, you find it tiresome to switch phones all the time – a Google Voice number allows you to merge your numbers on a single line and manage your calls and texts from a single device.
JustCall
DECEMBER 12, 2022
With the rise of home-based businesses and virtual teams, team collaboration has become more critical. However, team members may have difficulty staying connected with all that time spent together in one location or across time zones through digital work projects. This is where team transcription software comes into play. Transcription software is a perplexing piece of equipment that transcribes any recording into text.
JustCall
DECEMBER 12, 2022
Your best friend is an autodialer if you are a company that deals with a high volume of calls. Auto dialer software has come a long way. Numerous providers offer reasonable auto-dialing pricing for suitable auto-dialing solutions. Auto dialer software takes the load off your staff and provides seamless connectivity to your customers. You get additional benefits through using this software that far exceeds the capacity of human callers.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
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