6 Steps to Empowering Agents with Workforce Engagement Management [Part 2]
ConvergeOne
AUGUST 9, 2022
The first entry in this blog series, which details the first two steps to effective Workforce Engagement Management, can be read here. Step 3: Anticipate the Unexpected with WFM Scheduling & e-Learning. Adapt in Real Time and Self-Manage Schedules with WFM Scheduling. Workforce Management (WFM) is the next step on the journey to full WEM realization.
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