Tue.Aug 09, 2022

6 Steps to Empowering Agents with Workforce Engagement Management [Part 2]

ConvergeOne

The first entry in this blog series, which details the first two steps to effective Workforce Engagement Management, can be read here. Step 3: Anticipate the Unexpected with WFM Scheduling & e-Learning. Adapt in Real Time and Self-Manage Schedules with WFM Scheduling.

Coaching Security and Compliance

Contact Center Pipeline

A call comes into my line at 5:50 pm, just 10 minutes before the call center closes, I do my greeting, and the caller requests to change his grandmother’s health plan selection.

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B2B Customer Segmentation: Six Best Practices

Totango

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business.

Call Center STIR/SHAKEN Authentication: Are Your Calls Signed with Full Attestation (A)?

Quality Contact Solutions

Today I received a phone call from a number I didn’t recognize. Like most of us do, I declined the call. Thirty seconds later, my phone chimed, indicating I had a new voicemail.

How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

Customer Lifetime Value: Proven Ways to Increase CLV

Helpware

Customers are the lifeblood of every business. For a business to survive, it needs customers. However, few businesses understand that it is much better to focus on customer retention rather than customer acquisition.

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Is a Cloud PBX or On-Premise More Secure?

Avoxi

Is a Cloud PBX or On-Premise More Secure? The growing number of cyber-attacks targeting businesses across the globe is landing IT leaders in the hot seat, forcing them to rethink and restructure their security strategy.

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Managing Customer Experience Means Managing for Change

McorpCX

Why resilien cy , responsive ness and agil ity are more important than ever for leaders and the companies they work for. Customer Experience customer experience strategy CX

VIDEO: The value of sales management and its role in the organization

NobelBiz

Sales management: where does it add value or does it have importance? Jeremy is giving some insights into where sales management falls into his success or failure. The post VIDEO: The value of sales management and its role in the organization appeared first on NobelBiz®. Blog Insights

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Webinar Highlights: How Customer Marketing Drives Organizations into Customer Obsession

Influitive

According to Forrester, only 3-6% of B2B organizations are truly “customer-obsessed” in that they embody the right amount of leadership commitment, internal culture and many other key attributes. So, for the vast majority of B2B firms, what’s missing?

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5 Elements for Building a World-Class Agent Coaching Program

Speaker: Francoise Tourniaire - Founder of FT Works and Omid Razavi - Chief Advocacy Officer at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue, resulting in reduced agent burnout and increased employee satisfaction and retention.

VIDEO: Telemarketing: What does it take to be successful today

NobelBiz

Telemarketing never left and it is stronger than ever, according to Jeremy. Tune in as he explains why the phone works and it’s still as effective as it was 10 years ago if it’s used properly. The post VIDEO: Telemarketing: What does it take to be successful today appeared first on NobelBiz®.

5 Shopify Dropshipping Websites That You need To Learn From

kommunicate

Last Updated on August 9, 2022 Building an eCommerce website is a humongous task on its own. Scaling revenue for the business by increasing sales is yet another uphill task. Don’t fret. There is a solution.

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VIDEO: The mindset of a successful cold call

NobelBiz

Jeremy comes up with the most interesting theory about the difference between the sales role of a person and his identity. He thinks these two things are incredibly valuable and his mindset is behind everything. The post VIDEO: The mindset of a successful cold call appeared first on NobelBiz®.

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5 Inbound Call & Contact Center Services

LiveVox

Companies whose customers require a wide variety of services commonly contract call centers to help provide support. Call centers are optimized to handle inbound and outbound calls. Many businesses rely on the expertise and equipment call centers already have set in place.

Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.

VIDEO + ARTICLE: The structure of a perfect cold call

NobelBiz

In sales, the most important thing is getting your call answered. What happens next? Can you have a structure for a perfect cold call? Jeremy is sharing some insights from his experience. The post VIDEO + ARTICLE: The structure of a perfect cold call appeared first on NobelBiz®. Blog Insights

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Change Management in Customer Success: A Step-By-Step ADKAR Example

Education Services Group

Customer Success is all about change. Changing processes. Changing systems. Changing the game. Yet, most CS professionals don’t take advantage of the benefits of extremely valuable change management principles.

VIDEO: How to approach a scam labeling

NobelBiz

What do you do when your call has been labeled as a scam or fraud? Jeremy shares his ideas on how to educate people from mindset and approach perspective when this happens. The post VIDEO: How to approach a scam labeling appeared first on NobelBiz®. Blog Insights

Cloud Phone System Costs: Everything You Need to Know

JustCall

Over the past decade, the popularity of cloud phone systems has skyrocketed. Many sales and customer support teams are now relying on cloud-based phones owing to their advanced features, low maintenance costs, and flexibility.

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Winning Solutions to Keep Contact Center Agents Engaged

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.

VIDEO: Telemarketing Tele-funnel vs Sales Funnel

NobelBiz

What is the difference between telemarketing tele-funnel and sales funnel? We have the right person to set this straight! The post VIDEO: Telemarketing Tele-funnel vs Sales Funnel appeared first on NobelBiz®. Blog Insights

Sales Call Center Software Costs: Everything You Need to Know

JustCall

To perform at peak, your sales team needs a robust communication system in place. Not only should this system accommodate high-quality voice communication, but also a set of advanced features that meet your current business standards. .

VIDEO + ARTICLE: The future of outbound calling

NobelBiz

We asked Jeremy about the phone sales aspect of it its future, especially because he's an advocate of cold calling. Tune in to hear what he predicts! The post VIDEO + ARTICLE: The future of outbound calling appeared first on NobelBiz®. Blog Insights

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Virtual Call Center Software Costs: Everything You Need to Know

JustCall

While virtual call center software existed even before, these solutions have amassed massive demand in this pandemic economy.

How to Inspire and Empower Contact Center Agents Through Collaborative Coaching

Speaker: Kate Nasser, The People Skills Coach™

Collaborative coaching truly guides agents to connect authentically to customers better each time. Join Kate Nasser, The People Skills Coach™ & Author of Leading Morale to understand how call center agents get the most out of collaborative coaching.

Quality Monitoring: Achieve Exceptional Call Quality in 5 Steps

NobelBiz

It is critical that your agents be well-trained and capable of providing the necessary client satisfaction. It is also critical to understand what your customers think of your service and how you engage with them so that you can discover your weak areas and potential remedies.

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Cloud Telephony Costs: Everything You Need to Know

JustCall

Do you want to reduce the cost of your phone system while increasing its functionality? You might’ve heard about cloud telephony and are wondering if it can help your business.

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Webinar Recap: Building a Community Team

inSided

In a recent webinar with BMC Software’s Matt Laurenceau and inSided's Remco de Vries, we discussed how to go about building your community team.

Google Voice: How Does it Work? (Everything Explained)

JustCall

Google Voice is probably the most synonymous name for a voice-over-Internet Protocol (VoIP) telephone framework. Google Voice is a simple to set up option for businesses that have never used VoIP before, and its free version makes it accessible to almost anyone.

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Sustaining Employee Engagement in the Contact Center

Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC

Join Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC, for best practices and leadership strategies to fortify an economy of compassion and genuine empathy in the contact center.

Amazing Business Radio: Sam Cummings

Shep Hyken

Customer Support Vs Customer Success. Building Customer Relationships After the Deal is Closed. Shep Hyken interviews Sam Cummings, award-winning Customer Success Manager, Data Scientist, and co-founder of Data Plant.

Google Voice Not Working: 7 Common Issues (And Their Solutions)

JustCall

The last thing your sales and customer service teams need is interruptions due to the phone system. But then that’s what you can get with Google Voice, which sometimes stops working and requires troubleshooting.

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Create Amazon SageMaker model building pipelines and deploy R models using RStudio on Amazon SageMaker

AWS Machine Learning

In November 2021, in collaboration with RStudio PBC , we announced the general availability of RStudio on Amazon SageMaker , the industry’s first fully managed RStudio Workbench IDE in the cloud.