Fri.May 13, 2022

Six Best Customer Engagement Platform Tools for Onboarding in 2022


Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth.

What is a VoIP System?


Legacy phone systems can hold a business back more than people may realize. Many customers still prefer to contact a company over the phone, or it may be the only option they have.

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How to Import with Section 321

Joe Rawlinson

Entrepreneurs running an online business in the US walk a fine line between making substantial profit and barely scraping by. And between supply chain issues, economic fluctuations, and import tariffs, it can be a hard line to walk. However, that doesn’t mean it can’t be done.

How to Protect Your VoIP Communications & Customers from Phone Fraud?


How to Protect Your VoIP Communications & Customers from Phone Fraud There's a significant need for better phone fraud prevention and detection tools in the industry. We hear it every day. AVOXI is committed to providing businesses (and their customers) a better, more secure calling experience.

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Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Dan Fenton & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

The four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer


When’s the right time to add Customer Success operations? How do you make product and Customer Success work better together? What’s the most effective way to gather customer feedback? Tackling these questions is tough for even the most seasoned Customer Success leader.

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The Importance of Customer Self Service Portal


In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied.

May 13 – Customer Success Jobs


Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Ensure that all deliverables and program components are completed on time.

KPI Series: 5 Actionable Steps to Improve Agent Satisfaction Scores in Contact Centers


So much of the emphasis in contact centers is on providing the support and service that produce high customer satisfaction. It’s important for the obvious reason: customers are the lifeblood of every business.

How to Build E-commerce Website ( Step By Step Guide)


Last Updated on May 14, 2022 Five years ago, building an E-commerce website would have required you to find a development company, a digital agency, or recruit an army of developers and creative professionals. Today, in 2022, things are different.


2021 State of Customer Service Experience Report

Consumers are shopping online more now than ever before but find the service experience inadequate. Download The Northridge Group's State of Customer Service Experience report for more insights into the latest customer experience trends.

Webinar: Calabrio Speech Analytics – The Power of One

CSM Magazine

Upcoming Webinar: Wednesday 25th May 2022, 14:00-14:45 CET. The average call centre only examines around 2% of their customer. interactions. This is typically a manual process. “Analytics” is one of the. biggest buzzwords in the business world-and now the call centre world is.

The 8 Best Customer Service Tools to Aid in a Connected Customer Journey


Today’s customer support professionals have a lot on their plates – from interacting directly with customers and managing a steady stream of support tickets, to creating and updating libraries of self-service content.

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The Impact of Digital Disruption on B2B Companies


Technological advancements are bringing massive changes in everything around us. It has paved the path for unexpected disruptions across culture, market, industry, processes, and whatnot. Earlier the sellers had more power to dictate a buyer’s journey over products and services.

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