Totango
MAY 13, 2022
Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement. Onboarding is one of the first times your customer engages with your business.
Avoxi
MAY 13, 2022
How to Protect Your VoIP Communications & Customers from Phone Fraud There's a significant need for better phone fraud prevention and detection tools in the industry. We hear it every day. AVOXI is committed to providing businesses (and their customers) a better, more secure calling experience. See how we're actively investing in our technology to… The post How to Protect Your VoIP Communications & Customers from Phone Fraud?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kayako
MAY 13, 2022
In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Simply put, customer satisfaction measures whether your products and service meet or exceed your buyers’ expectations. Customer satisfaction affects the bottom line because it is a critical predictor of retention and repeat revenue.
ChurnZero
MAY 13, 2022
When’s the right time to add Customer Success operations? How do you make product and Customer Success work better together? What’s the most effective way to gather customer feedback? Tackling these questions is tough for even the most seasoned Customer Success leader. Because as the industry evolves, best practices change. It can feel like a full-time job just trying to keep up with the latest trends touted among LinkedIn, Slack groups, communities, colleagues, competitors, and the list goes on
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Joe Rawlinson
MAY 13, 2022
Entrepreneurs running an online business in the US walk a fine line between making substantial profit and barely scraping by. And between supply chain issues, economic fluctuations, and import tariffs, it can be a hard line to walk. However, that doesn’t mean it can’t be done. And the key to edging closer to substantial profits? Improving business efficiency and reducing avoidable business costs — which is why, as an online entrepreneur, you need to know how to claim Section 32
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
LiveVox
MAY 13, 2022
Legacy phone systems can hold a business back more than people may realize. Many customers still prefer to contact a company over the phone, or it may be the only option they have. One survey found that nearly seven in ten respondents, about 69% of surveyors, stated they prefer to talk to a live agent over the phone, as one of their top three preferred methods of communication with a company’s customer service department.
MiaRec
MAY 13, 2022
Building a business case can feel a little like staring at a blank page, not knowing where to start at times. You know how important Artificial Intelligence and Machine Learning are for your contact center as they help extract valuable data from thousands of customer interactions. But how do you translate this into a cohesive, solid business case to get your management on board?
Balto
MAY 13, 2022
So much of the emphasis in contact centers is on providing the support and service that produce high customer satisfaction. It’s important for the obvious reason: customers are the lifeblood of every business. That’s why so much of the measurement and training we do is aimed at providing the level of service that creates high CSAT and NPS scores. However, we also need to focus on making sure our contact center agents are satisfied.
kommunicate
MAY 13, 2022
Last Updated on May 14, 2022 Five years ago, building an E-commerce website would have required you to find a development company, a digital agency, or recruit an army of developers and creative professionals. Today, in 2022, things are different. Anybody, literally anybody, can create their own full-fledged E-commerce website without breaking into a sweat. [.].
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CSM Magazine
MAY 13, 2022
Upcoming Webinar: Wednesday 25th May 2022, 14:00-14:45 CET. The average call centre only examines around 2% of their customer. interactions. This is typically a manual process. “Analytics” is one of the. biggest buzzwords in the business world-and now the call centre world is. buzzing about analytics as well. But, as with most new technologies, exciting conversations about the potential tend to race ahead of the basics.
Netomi
MAY 13, 2022
Today’s customer support professionals have a lot on their plates – from interacting directly with customers and managing a steady stream of support tickets, to creating and updating libraries of self-service content. All this, while under pressure to keep customer satisfaction high and resolution time low. Indeed, customer support is a joint effort – it is a combination of people, tools and processes to work in tandem to deliver first-rate customer experiences across many touchpoint
SmartKarrot
MAY 13, 2022
Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Ensure that all deliverables and program components are completed on time. Primary contributor to the ultimate success of our customers, including onboarding, product adoption, retention, and growth.
SmartKarrot
MAY 13, 2022
Technological advancements are bringing massive changes in everything around us. It has paved the path for unexpected disruptions across culture, market, industry, processes, and whatnot. Earlier the sellers had more power to dictate a buyer’s journey over products and services. Now technology has turned the table completely and made customers more in power for the entire journey.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Expert insights. Personalized for you.
103 
Let's personalize your content