How to Prepare Your Call Center for Shopping Season 2020
Fonolo
NOVEMBER 5, 2020
This year, the holidays are going to look very different from the past. With change and uncertainty looming thanks to the COVID-19 pandemic, you can count on one thing for sure — that your customers will be leaning heavily on your customer support team. Call spikes and high customer demand are overwhelming enough on a typical day, but the holidays have a way of cranking up the intensity for call centers.
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