ShepHyken
AUGUST 25, 2017
This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken. Many small businesses are looking for ways to streamline communication.
Myra Golden Media
AUGUST 25, 2017
My website was down for 37 hours this week. Not only was the website down, but we couldn’t send or receive emails. The outage happened because something went wrong in a scheduled site upgrade on Sunday night. My hosting company was to perform a simple process that I thought would take a few minutes. I reached out to my hosting company more than a dozen times during the 2-day outage, desperately trying to get the issue resolved and to check the status of the problem.
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Avaya
AUGUST 25, 2017
As Hurricane Harvey approaches the coast of Texas, Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes. Keeping communication systems running often includes a great partner with a deep bench of experts who have experience in many complex situations. Particularly invaluable are battle-tested IT experts who can help rebuild and stabilize communications when disaster strikes.
Customer Centric Support
AUGUST 25, 2017
How Carvana is leveraging Customer Experience principles to revolutionize the process of buying a car. Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit. Things took a turn for the crazy, however, when we headed out to buy a new car out of a giant vending machine.
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Avaya
AUGUST 25, 2017
In what’s shaping up to be an unprecedented hurricane season for the U.S., Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes. Keeping communication systems running often includes a great partner with a deep bench of experts who have experience in many complex situations.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AnswerConnect
AUGUST 25, 2017
For effective answering service call handling, you need a good script. Our setup team works with every client to build. Continue Reading → The post Customized Call Routing with Time-Based Scripts appeared first on AnswerConnect Blog.
Helpware
AUGUST 25, 2017
Have you ever felt so busy that you wanted to clone yourself? Well, unfortunately, that option is not yet available but we have a pretty good alternative for you: a virtual web assistant. Hiring a virtual web assistant can free up a lot of time for you but you need to make sure that you hire the right person. To make this job a little easier, we assembled the top 5 questions you need to ask prospective candidates before hiring them. 1.
CSM Magazine
AUGUST 25, 2017
Once when my youngest daughter was about twelve she had a plan in mind for an upcoming trip. I don’t remember the details, but it was not a very realistic plan. “We’ll see,” I told her as she was laying it out for me. “Right,” she sneered in the way that only a tween girl talking to her clueless father can. “Dad, I know you, ‘we’ll see’ always means, ‘no.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
LiveChat
AUGUST 25, 2017
As you probably know, I’m nuts about customer service and great customer experience. Every time I’m on my holidays, I collect every single #custserv experience and try to learn from it. Same thing happened this year. In this post, I’d like to show you two examples of a service I experienced during my holidays. I booked a really nice apartment whose owner was extremely rude, and a quite gross camp truck, whose owners delivered the best customer service ever!
Brad Cleveland Blog
AUGUST 25, 2017
The post Keeping Up with Customer Service Developments appeared first on Brad Cleveland.
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