Aspect
JUNE 22, 2018
The customer experience (CX) landscape has changed, and now more than ever, customer expectations are higher. In a world where people are increasingly busier while also used to more immediate gratification , businesses can’t afford not to put their focus on customer satisfaction. When you provide a superior customer experience, your buyers will return again and again.
Beyond Philosophy
JUNE 22, 2018
When I need work done at the house, I always get three quotes. I never go with the highest or the lowest, but instead, I choose the one in the middle. This shortcut, called Extremeness Aversion, helps me make an important decision—and it helps your customers make buying decisions, too. We discussed Extremeness Aversion on our podcast earlier this month.
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Genroe
JUNE 22, 2018
If you’ve ever written a technical blog post and wondered why no one reads it, don’t be disheartened. Technical blogging help is at hand. I’ve written this post for technical people who really know their stuff but are not sure how to write a blog post that attracts high-value readers. Writing a blog post that […]. The post 7 Simple Steps for Technical Blogging That Ranks appeared first on Genroe.
Beyond Philosophy
JUNE 22, 2018
Are your customers indifferent to you? Colin Shaw and Professor Ryan Hamilton discuss what it means if they are…and how can you move them to recommend you. The post Moving Customers From Indifference to Recommendation appeared first on.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Ansafone
JUNE 22, 2018
Hiring other firms to help you work more effectively and increase quality is good business Wise business managers know the value of outsourcing and how it enables them to cost-effectively offer more to their customers for less. However, many consumers are wary of the practice, but this is because they confuse outsourcing with offshoring. While … Outsourcing vs.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Tenfold - Contact Center Blog
JUNE 22, 2018
The financial services sector is in for a challenge. By 2020, it’s estimated that digital natives will make up half of the world’s population. These digital natives will not just comprise the new workforce, they will also define the new breed of customers for financial services companies. The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector.
Mindtouch
JUNE 22, 2018
The startup life is all about humble beginnings and big ideas. It’s about taking a new and ambitious idea from seed to growth (and enduring a bunch of adversity and heartache along the way). This is the kind of mentality you’ll find at San Diego Startup Week, an opportunity for entrepreneurs and businesses in various stages of business to put themselves in a better position to succeed.
Provide Support
JUNE 22, 2018
Proactive communication is an important part of customer service. It helps to facilitate the customer journey and inspires customers to stay loyal to the company. CEB Global study found that for every ten customers who have a high-effort service experience, nine will become disloyal and eight will say something negative about your brand to others. What other benefits does proactive communication bring to a business?
Genroe
JUNE 22, 2018
If you’ve ever written a technical blog post and wondered why no one reads it, don’t be disheartened. Helps is at hand. I’ve written this post for technical people who really know their stuff but are not sure how to write a blog post that attracts high-value readers. Writing a blog post that gets you […]. The post The Easy Guide to Technical Blogging for SEO appeared first on Genroe.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Stratifyd
JUNE 22, 2018
Stratifyd 4.0 New Features. AI Modules ??. Stratifyd 4.0 introduces new ways to incorporate machine learning into your analysis and business workflow. A number of pre-trained, industry-specific models will be included and ready to deploy into your data. These include the Customer Loyalty model and the Agent Scoring model. In addition to pre-trained models, 4.0 introduces Auto-learning, a predictive classification engine easily trained with labeled data.
CSM Magazine
JUNE 22, 2018
Global Field Service leaders meet to share service and support best practices this August 27th-29th at beautiful island resort in Florida. WBR has announced the full agenda and speaker lineup for Field Service Amelia Island, a three-day conference that brings together some the world’s leading cross-industry service, support, and customer care leaders to share insights and best practices for building world-class service and support operations.
ShepHyken
JUNE 22, 2018
This week we feature an article by Oisin Lunny who writes about a key to providing top-notch customer experiences, Rich Communication Services (RCS). – Shep Hyken. Technology is a vital part of our daily lives, but it’s notorious for its impersonality when it comes to business-to-consumer (B2C) communications. This reputation stems from the fact that most customer interactions are still driven by business convenience, not what makes things better for the customer.
LiveChat
JUNE 22, 2018
As we move towards a more digitized sphere in terms of marketplaces, competition in business gets stiffer every day. Whether you are a financial advisory firm or an online ecommerce platform, it is imperative that you bring in new tactics to improve the quÂality of your business. Stats show that almost 79% of the millennial shoppers (the lion’s share of your digital clientele) place high values on the quality of a product as the most crucial factor when stating reasons for choosing a speci
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Dialer 360
JUNE 22, 2018
Typical techniques no longer work for inbound call handling in 2018. One of the greatest hindrances is high customer expectations, while increased competition is no longer far away. Outbound dialing in call focuses is never again irritating for customers, if new ways are implemented. Truth be told, with the present outbound calling innovation, numerous clients pick different alternatives over traditional ways.
TeamSupport
JUNE 22, 2018
Attending an industry conference can sometimes feel overwhelming. Juggling session schedules, facility maps, and EXPO hall navigation isn’t likely something you’re going to master the first time. Add this to what’s likely an already busy workload can lead to long days. And here you thought a few days out of the office would be a nice break! Despite the negatives, attending a conference in the customer service industry in particular can be extremely valuable to the future of your business.
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