Sun.Sep 20, 2020

How Do You Deliver Connected Experiences In the New Normal?

GetFeedback

Adapt your CX program to COVID-19 and continue to deliver great connected experiences. Articles

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CXone: Leading the Industry by Putting Customers and Agents First

NICE inContact

Businesses today are in the unique position of balancing widespread disruption with consistently growing customer expectations. For customers, a tumultuous cultural environment, a public health crisis and economic uncertainty are not valid reasons for businesses to drop the ball on experience.

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The Numerous Benefits of Using Voice Broadcasting Software for Business, Governments, Healthcare

Hodusoft

There are different ways to reach out to mass audiences. You can use newspapers. You can use Radio and TV. You can use digital channels such as Whatsapp, SMS, email, and, of course, the standard phone call. All these have some shortcoming or the other.

Serve Yourself! Self-Service Tips in the Digital Age

Knowmax

Serve Yourself! Self-Service Tips in the Digital Age. Self service CX initiatives DIY

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

“Service Please!” – Knowledge Management & changing Customer Service Strategies

Knowmax

“Service Please!” – Knowledge Management & changing Customer Service Strategies. Customer Experience CX initiatives