ShepHyken

FEBRUARY 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 10 Ways To Provide a Cutting-Edge Retail Customer Experience by Janelle Estes. (Street Fight) What does that look and feel like?

Customer Service 316

Customer Service B2B Journey mapping Best practices 316

Callminer

FEBRUARY 16, 2020

Here are the most effective tools and best practices you can incorporate into your company's use of Voice of the Customer tech and techniques.

Best practices 182

Best practices 182

OctopusTech

FEBRUARY 16, 2020

Since the dawn of the internet era and especially social media, multiple platforms are available to shape customer’s opinions about brands in the form of user-generated content (UGC). Major Websites such as Facebook, Instagram, and YouTube are giving numerous advantages to users for either conveying how they feel about a certain brand by blogging or reviewing about it.

Advertising 77

Advertising Engineering Feedback Enterprise 77

Quiq

FEBRUARY 16, 2020

Share This Story. Messaging and chatbots impact on customer service have become the super hero combo where it’s sometimes hard to tell which one is the sidekick because they are both so powerful. Messaging provides the channels that make it possible for you to have more efficient engagement with customers over SMS/Text, web chat, and social, while chatbots help you to automate those conversations. .

Chatbots 59

Chatbots Contact Center Surveys Accountability 59

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Hodusoft

FEBRUARY 16, 2020

It is obvious that businesses small and large cannot do without IP PBX. But which IP PBX software is good enough for you in 2020? Here are the top 10, not necessarily in order of excellence. HoduPBX – IP PBX Software. 3CX. CISCO IP PBX. Digium. NCH Axon IP PBX. Yeastar. ShoreTel IP PBX. Sangoma. Xorcom. Avaya. 1. HoduPBX -IP PBX. With giants like Avaya, Sangoma, and Avaya you would hardly expect an upstart to make the biggies blink.

voip 52

voip Enterprise CRM APIs 52