This Is What Destroys Contact Center Morale
CX Global Media
AUGUST 16, 2018
Your company culture is on the wall, written in your mission statement, part of the company vision, it’s in your core values and it’s communicated. And this is what destroys contact center morale? It is a problem if your leaders do not live out these perceived commitments through their behaviors. Customers Inside and Outside – Same. Just like your customers hate to have an expectation not met, so do your contact center agents.
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