Fri.Jul 23, 2021

Your customer service “Oh Sh*t Kit”

Customer Service Life

Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe.

How to Structure Your Customer Success Team

Totango

What makes a sports team successful? Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game.

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Hand in Hand: How Contact Centers and Artificial Intelligence Work Together

Ansafone

Call center technology advances with the times to prioritize customer and client needs. In the modern age, artificial intelligence (AI) is a staple in the business world. AI is also present in the day-to-day operations of contact centers where it shapes customer satisfaction and business analytics.

Guest Post: How to Use an LMS for Employee Skill Development

Shep Hyken

This week we feature an article by Ehsan Memari, a blogger for SkyPrep. He writes about how using a learning management system (LMS) expedites employee skill development in your organization. We are in the middle of a skills gap crisis.

A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle. To make the most of this disruption, you need to understand the economic drivers, develop a strong strategy for unearthing valuable talent, and use the latest tech tools to get the job done. Read this guide to get your recruiting practice ready to thrive in the new normal.

FBC Asia Pacific Taps COPC Inc. to Conduct Employee Engagement Services

COPC

For FBC Asia Pacific (FBC) , the heart of its thriving business is a healthy work environment for its employees while delivering fast and world-class service to customers. Founded in 2019, the company quickly grew to over 500 employees, with its delivery center located in Manila, Philippines.

More Trending

Why Managing Customer Emotions Is Even More Than You Think

Enghouse Interactive

Guest Blog by Colin Shaw – Founder & CEO of Beyond Philosophy. Your customers do not choose you based on the experience you provide. Instead, customers choose you because of the experience they remember you provide. This is a small but vital difference.

8 Poor Customer Service Examples from Real Life

HelpCrunch

It was one of those autumn days when it rained cats and dogs. Having forgotten my umbrella at home, I walked down the street shivering from the cold and searching for a place to hide. [ … ]. The post 8 Poor Customer Service Examples from Real Life appeared first on HelpCrunch blog. Support

Avoid the Hidden Costs of Scaling: SaaStr Money Event Recap

Guru

Scaling your business always involves a fair number of growing pains. Taking your team from 50 people to 500 and your revenue from $1 million to $10 million (or $100 million!) can mean changing everything from offices, processes, and branding, to something as huge as the company name.

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COPC Inc. Supports FBC Asia Pacific with Employee Engagement Services

COPC

For FBC Asia Pacific (FBC) , the heart of its thriving business is a healthy work environment for its employees while delivering fast and world-class service to customers. Founded in 2019, the company quickly grew to over 500 employees, with its delivery center located in Manila, Philippines.

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Clutch Crowns Helpware as one of the Top 100 Firms for 2021

Helpware

Looking for a fresh team that has a modern approach to outsourcing? Looking to scale your business, delight your customers and conquer your market? Helpware is the team that you need!

Lead generation services

Grupo Noa

One common question is circling around when is up to lead generation services: So is it worth the effort? A quick online research revealed yes! Companies with mature lead generation and management practices have a 9.3% higher sales quota achievement rate.

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The Peak-End Rule and what it means for customer service

Eptica

Date: Friday, July 23, 2021 Author: Guest author: Colin Shaw The Peak-End Rule and what it means for customer service. Published on: July 23, 2021. Author: Guest author: Colin Shaw Understanding the psychology of customer interactions is key to delivering the right experience, at the right time.

Proactive Outreach & Debt Collection Best Practices with Compliance Hub

Aspect

The merger of Noble Systems and Aspect Software – now Alvaria – has created the definitive leader in outbound compliance, thus allowing business to reach more customers at the right time, on their channel of choice. .

Going to Market Smarter in the New Economy

In 2021, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!

Introducing the Express Arena

C Space

Introducing the Express Arena. By Jessica DeVlieger, Global CEO. 3 3 A surprising new behavioral trend has been observed in the UK; British people – a nation famously obsessed with class – are starting to hide their privilege.

Jul 23 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

The Renaissance of “Me”

C Space

The Renaissance of “Me”. By Franco Bonadio, Managing Partner, Human Truths Bill Alberti, Managing Partner, Human Truths Machiko Wilson, Associate Consultant. 3 3 By default, we tend to look at one thing as “better than” another. It doesn’t really matter what it is.

Luxury isn’t what it used to be

C Space

Luxury isn’t what it used to be. By Lidi Grimaldi and James Schoonmaker. The Express Arena encompasses industries, sectors, and businesses that have traditionally targeted desire over need.

The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

Generation Wealth

C Space

Generation Wealth. Looking back at the ostentatious tribes of the early 2000s. By Lauren Greenfield, Director of Award Winning Ad Campaign “Like a Girl”, anthropologist and writer. 3 3 LAUREN GREENFIELD/INSTITUTE. Xue Qiwen, 43, in her Shanghai apar?tment,