What is Call Center Software? – Types, Benefits, Features and more
Hodusoft
JANUARY 1, 2023
What is Call Center Software? - Types, Benefits, Features and more. The advent of the telephone made it easier for businesses to communicate with customers in real time. That marked the beginning of ‘call centers.’ But with changing times and a rapidly evolving digital landscape, traditional telephones and switched networks aren’t adequate to handle a torrent of incoming calls or make a massive volume of outgoing calls suitable for a professional call center.
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