Fri.Aug 07, 2020

Every Customer Experience Deserves a Silver Lining

Concentrix

Learn why you should consider moving your contact center to the cloud. The post Every Customer Experience Deserves a Silver Lining appeared first on Concentrix. Thought Leadership Resources

Guest Post: 5 Lessons Your Customer Service Team Can Learn From Disney

ShepHyken

This week we feature an article by Kritagya Pandey , a content writer at CallCenterHosting. She shares tips and tricks on how to create a Disney-like customer service experience. Delivering excellent customer service is an art. This era belongs to creating valuable and stellar experiences for the customers. And good customer service is defined as taking that extra step for the customers without being asked. Remember, Walt Disney once said, “Whatever you do, do it well.

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How focusing on costs alone can jeopardize the customer experience

Talkdesk

It’s no secret that organizations must rely on great customer experience (CX) as a competitive advantage to take their businesses to the next level. Adapting to rapidly-evolving customer demands creates sustainable customer loyalty — the recipe for long-lasting business success.

5 Ways Customer Success Automation Can Maximize Your CS Team’s Time

Totango

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. Having the ability to automate your CS teams’ work can make customer success scalable.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Promoting Openness and Flexibility: Calabrio and Genesys Engage

Calabrio

Calabrio is a company that has thrived through strategic partnerships. Whether long-term partnerships like Cisco or Avaya , or newer collaborations with Amazon Connect , Twilio or UJET , we deliver value to customers by making the connection between their on-prem or cloud contact center to our leading workforce engagement management platform. We see our services through the lenses of openness and flexibility — we want to work with what you have, not the other way around.

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Customer Success Executives Roundtable: Customer Lifecycle Journey

CSM Practice

CSM Practice conducts Customer Success Executives Roundtable every third Tuesday of the month where you can connect and exchange strategies and tactical advice with your peers. Offering a digital alternative to physical business events, Customer Success Executives Roundtable helps professionals to identify actionable solutions to their key challenges whether they’re working at home or in the office.

Free Webinar - The Do's & Don'ts of Scheduling with Excel

Injixo

Do you use spreadsheets in contact center planning? Then our upcoming free webinar is for you! Together with resource planning experts we will talk about best practices and useful Excel hacks that make a resource planner's life easier. Join us on August 13, 2020 - 11:00 AM - 12:00 PM (GMT) and save your seat today.

3 Ways to Improve Employee Satisfaction in the Workplace

CSM Magazine

When it comes to improving employee satisfaction, most managers and companies will go out of their way to improve this crucial aspect of their business. Here, we will discuss some ways to improve your employee satisfaction at the office and find the best ways to retain the talent you’ve acquired and build their loyalty for your business. What Is Employee Satisfaction? Employee satisfaction, happiness, and engagement may be interchangeable terms for many managers.

Customer Success Executives Roundtable: Customer Lifecycle Journey

CSM Practice

CSM Practice conducts Customer Success Executives Roundtable every third Tuesday of the month where you can connect and exchange strategies and tactical advice with your peers. Offering a digital alternative to physical business events, Customer Success Executives Roundtable helps professionals to identify actionable solutions to their key challenges whether they’re working at home or in the office.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

5 Habits of Exceptional Customer Service Managers

CSM Magazine

What separates great customer service managers from others with similar training? These five habits. The best customer service managers (CSMs) are masters at multitasking. They perform administrative duties, demonstrate efficient management skills, and manage teams of customer support representatives. Most importantly, they ensure customer satisfaction whether face-to-face, over the phone, or through email.

Everything About 954 Area Code Numbers For Business In Florida, U.S.

JustCall

The 954 area code (with an overlay of 754) belongs to Broward County, Florida, and covers the cities of Fort Lauderdale, Pembroke Pines, Hollywood, Coral Springs, and Miramar and many more. Also known as 'the Sunshine State', Florida, under area code 954 is a hotspot for businesses big or small. The top 7 industries for small businesses in Florida are elderly care services, healthcare services, tourism, food and accommodation, technical and scientific services, agriculture, and real estate.

What Are the 4 Reasons Why Companies Should Focus on Ecommerce?

CSM Magazine

Let’s face it, in 2020 you are missing out if you are not going digital. The younger demographic is all online and even later generations are all going online at an alarming rate. Eventually, more and more people will convert to eCommerce shopping. Who knows? Physical location stores might even become obsolete? Don’t believe me? Look at the way eCommerce is growing year over year and compare that to brick and mortar retail stores!

How to make work work again

Working Solutions

First appeared on Contact Center Pipeline It’s mind-numbing how much is being written about COVID-19. Too much to absorb, much less to process. Yet amid the lockdowns, layoffs and reopenings, we’re forced to figure out what could actually work–aside from pontifications about the need for business resiliency. Many will need resurrection first.) Because now and […]. Call Center Outsourcing

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

The Apartments in Miami: The Perfect Place for Vacation, Life and Service

CSM Magazine

Miami has been quite popular with real estate buyers, as it’s home to some of the most luxurious buildings in the world. When picking the right luxurious apartment for you, always consider your lifestyle and the services you need. For example, Icon Brickell offers stunning views, great amenities and an exceptional concierge service. Coconut Groove is a neighborhood perfect for family life, away from the crowd. Read on and find out more about choosing the perfect apartment for you!

COVID-19 Global Update Aug. 3 – Aug. 7, 2020

Concentrix

As we continue our efforts to keep you informed of the COVID-19 situation across the globe, second waves caused new closures in Australia and the Philippines while India and the United States have new daily infection rates of more than 50K. WHO declares Latin America the epicenter of pandemic. The following is a roundup of key events that have happened. The post COVID-19 Global Update Aug. 3 – Aug. 7, 2020 appeared first on Concentrix. Global Update

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How to Play Audio Into a Call With ASP.NET Core MVC

Nexmo

When you are building applications that are voice-enabled, meaning they can make and receive phone calls, the most fundamental thing you need to be able to do is to play audio into the call programmatically. This serves as the basis for IVRs, an alert system that you’re going to be connected to a call, as a prompt to do something, or even just an on-hold message. Without the ability to play audio into a call, there are few use cases for voice-enabled apps beyond voice-proxying.

Brand Move Roundup – August 7, 2020

C Space

The Brand Move Roundup – August 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Tweet. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. What’s now becoming clear is that the current climate is one of near-perpetual disruption.

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.