2 Key Technologies Contact Centers Need for WFH Agents
Upstream Works
JULY 16, 2020
This is Part 3 in our 3-Part series about how contact centers can adapt and thrive during a global pandemic. See Part 1 and Part 2. As the pandemic wears on, contact centers face challenges on two different but highly related fronts. The need to provide great CX hasn’t changed, but the environment has changed for both agents and customers. The CX environment has shifted and, in many cases, has been re-invented as a touchless experience.
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