Sat.Sep 15, 2018

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3 Reasons Why Marketing Needs a Seat at Customer Success Strategy Planning

ClientSuccess

Departmental strategy planning: a necessary evil of any high-growth company. Although these meetings may take a full day (or even multiple days), they are fundamental processes that must be acknowledged. While it’s clear why Customer Success should be involved in executive initiatives and C-Suite planning, the reasoning behind including other departments in customer success strategy planning may take a little explanation.

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10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

Fenero

By Francis Cyriac. Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exactly a lucrative profile. While not every call center fits the description above, many do. Call center agents and employees have high rates of burnout, poor performance, turnover and many ask why.