3 Reasons Why Marketing Needs a Seat at Customer Success Strategy Planning
ClientSuccess
SEPTEMBER 15, 2018
Departmental strategy planning: a necessary evil of any high-growth company. Although these meetings may take a full day (or even multiple days), they are fundamental processes that must be acknowledged. While it’s clear why Customer Success should be involved in executive initiatives and C-Suite planning, the reasoning behind including other departments in customer success strategy planning may take a little explanation.
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