Sun.May 14, 2017

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Will AI Mean Less People and More Profit in the Contact Center?

Taylor Reach Group

Will AI Mean Less People and More Profit in the Contact Center? . By: Peter Elliot. . . . Mention Artificial Intelligence (AI) to most people and it conjures up visions of talking robots and Alexa - like appliances answering simple questions. Checking into a hotel can now be performed by a robot, and renting a car will likely be done this way soon as well.

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The Cloud Delivers for Call Centers

Thinq

Cloud-based call centers are increasingly a part of the call center market as businesses discover the value to be had from the new features a cloud-based system can deliver. Better yet, this value is becoming increasingly quantified by outside studies — a development that makes it easier to authorize funding to put these new tools in place. So, what benefit is there in bringing in a cloud-based call center?

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The Cloud Delivers for Call Centers

Thinq

Cloud-based call centers are increasingly a part of the call center market as businesses discover the value to be had… The post The Cloud Delivers for Call Centers appeared first on thinQ.

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The Cloud Delivers for Call Centers

Thinq

Cloud-based call centers are increasingly a part of the call center market as businesses discover the value to be had… The post The Cloud Delivers for Call Centers appeared first on thinQ.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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The Cloud Delivers for Call Centers

Thinq

Cloud-based call centers are increasingly a part of the call center market as businesses discover the value to be had… The post The Cloud Delivers for Call Centers appeared first on THINQ - Better Voice & Messaging for Telcos, Contact Centers, & Enterprises.