Will AI Mean Less People and More Profit in the Contact Center?
Taylor Reach Group
MAY 14, 2017
Will AI Mean Less People and More Profit in the Contact Center? . By: Peter Elliot. . . . Mention Artificial Intelligence (AI) to most people and it conjures up visions of talking robots and Alexa - like appliances answering simple questions. Checking into a hotel can now be performed by a robot, and renting a car will likely be done this way soon as well.
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