Tue.Jan 04, 2022

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150+ Revealing Customer Service Statistics for 2022

Fonolo

Customer service expectations continue to increase, and only the best businesses keep up. The statistics show that superior customer experiences generate more return customers, increased loyalty, and higher profits. Here’s a comprehensive list of the most important customer service statistics you need to know in 2022. These stats cover everything from interaction channel preferences, customer expectations, and attitudes towards the current state of customer service to guide your strategy m

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Amazing Business Radio: Genefa Murphy

ShepHyken

Intelligent Virtual Assistant. The Opportunities and Fears Surrounding Intelligent Virtual Assistant. Shep Hyken interviews Genefa Murphy, the Chief Marketing Officer for Five9. They discuss how to use AI and automation to increase efficiency, capacity, and effectiveness within your contact center and ultimately deliver a better customer experience.

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Customer Relationships Are a Waste of Time! Is This True? What Do You Think?

Beyond Philosophy

How do you build a long-term relationship with customers? Tina works for an engineering company in Australia and recently joined the New Zealand office. Tina’s key focus is on Customer Experience and development, and she wants her team to change their transactional approach to customer strategy. So, today, we will talk about convincing people that having a relationship with customers is a good idea.

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Contact Center Pipeline Magazine: Inside Our January 2022 Issue

Contact Center Pipeline

Welcome to 2022 and the January issue of Contact Center Pipeline. I hope the new year brings much health and happiness. This is an exciting month. We are sharing our board members’ thoughts on what 2022 will bring for our contact centers in Brendan’s article this month, Moving Forward: What Will 2022 Bring for Contact […].

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Examples of Great Customer Experience in 2021

Nicereply

It’s not that important what kind of business you do. Providing good customer support is what matters in the end. Why? We are humans that live in their social bubbles. If we like it or not, we are surrounded by brands and products we bought thanks to someone’s recommendations. There are many ways to provide a great customer experience. Most of the time it isn’t about big gestures, but about the little kind acts customer support managers do for us.

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Helping Frustrated Customers Through the Omicron Variant

Working Solutions

The introduction of the Omicron variant, a continuation of the Covid-19 viral pandemic, slammed the brakes on a return to normal for the U.S. This loss of momentum added a new level of frustration to people’s lives, which permeated every instance of recovery and progress society was achieving. Not only has Omicron affected the economic […].

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The benefits of collecting timely and actionable customer feedback

delighted

Gone are the days of mere customer transactions. Now, every interaction with a customer is a two-way conversation; one where customers expect to be asked for their opinions – and listened to – in order for you to keep their business. Companies need to open up a dialogue to better understand their customers and that dialogue starts with asking for customer feedback.

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How Cloud Adoption Transforms the Business

ConvergeOne

Most organizations are either just starting out on their cloud journey or are already well on their way. It’s no longer really an option for organizations to embrace cloud, as CEOs and boardroom executives have said that digital transformation is one of their top three priorities. At the same time, adopting cloud entails change, and change sometimes causes resistance, along with risk and fear of the unknown.

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Compare the Best UK Virtual Toll Free Providers (2022)

Avoxi

Best UK Virtual Freephone & Toll Free Providers (2022) AVOXI compares the best freephone providers in the United Kingdom by meticulously reviewing pricing, feature sets, hidden costs, strengths and weaknesses, and much more. Compare the top toll free service plans before choosing a provider. Comparing the United Kingdom’s Top VoIP Freephone and Toll Free Service… The post Compare the Best UK Virtual Toll Free Providers (2022) appeared first on AVOXI.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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Nine Steps to Retaining Your Employees During The Great Resignation

CSM Magazine

The Great Resignation has seen dramatic employee turnover rates across many industries. John Tschohl shares some important steps you can take to retain your current employees and attract new ones during these challenging times. By the end of 2021, the labor shortage had reached epic proportions, with an estimated 10.7 million unfilled jobs. Everywhere I went, businesses displayed signs saying they were hiring.

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11 Best Ecommerce Website Builders

JivoChat

Do you think that creating an ecommerce website of your own means having to have design and coding skills? With the best ecommerce website builders, you are going to see that it’s possible to make incredible online stores without the need of being an expert in either of them. . By enjoying the opportunity to create your ecommerce, your business can reach a higher number of customers, you can grow your brand and increase revenue.

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Abby Connect Wins Silver in 11th annual Best in Biz Awards

Abby Connect

Abby Connect has been named a silver winner in the Company of the Year BtoB category in Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. Founded in 2005, Abby Connect has grown to become the premier virtual receptionist and… The post Abby Connect Wins Silver in 11th annual Best in Biz Awards appeared first on Abby Connect.

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11 Best Ecommerce Website Builders

JivoChat

Do you think that creating an ecommerce website of your own means having to have design and coding skills? With the best ecommerce website builders, you are going to see that it’s possible to make incredible online stores without the need of being an expert in either of them. . By enjoying the opportunity to create your ecommerce, your business can reach a higher number of customers, you can grow your brand and increase revenue.

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Contact Center Dialers Demystified

Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.

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How Customer Service Software Can Advance Your Business

CSM Magazine

It’s no secret that customer service is a crucial part of any business. From start-ups to multinational corporations, the quality and speed of customer service often determine whether or not a company succeeds in today’s highly competitive market. Luckily for businesses, customer service software has provided a useful answer to this increasingly challenging issue.

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Resolve to Make Your Conversational AI Project Healthier this Year

Creative Virtual

By Mandy Reed, Global Head of Marketing. The new year is here and that means it is time for New Year’s resolutions. The most common personal resolutions are focused on being healthier – exercising more, eating better, improving fitness, losing weight, stopping smoking. People join the gym, sign up for weight loss programmes, and download meditation apps.

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The Changes That Have Brought Us Modern Call Center Software

TCN

Like many business ventures, call centers started in humble beginnings. What began as individuals calling. The post The Changes That Have Brought Us Modern Call Center Software appeared first on TCN.

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Call Deflection Tools and Strategies For Contact Centers

NobelBiz

Once digital channels are adopted, it is essential to promote them so that so that your clients can use them. In this perspective, call deflection responds to this problem by offering the customer an alternative digital channel during his call. But what are the tactics and strategies to adopt with call deflection? The post Call Deflection Tools and Strategies For Contact Centers appeared first on NobelBiz®.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.

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WFO in the Contact Center: 5 Ways Quality Management Can Improve Agent Engagement

LiveVox

WFO in the contact center— what is it, how can it help managers work smarter and not harder, and what are some pointers for implementation? These are all good questions, and definitely, ones being asked by contact center managers feeling the strain of maintaining staffing levels during an unprecedented labor shortage. Finding ways to keep […].

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Top 8 Ways to Conduct an Effective and Valuable Quarterly Business Reviews

CustomerSuccessBox

Conducting an effective and valuable Quarterly Business Reviews (QBR) is a challenge in itself. By having a QBR, your intention is to meet with the client to discuss business and support them in achieving their objectives. Sounds easy and straightforward, right? The conceptualization of a QBR is far easy than its implementation. Right from planning the meeting to getting your executive sponsors and champions to the meeting is a hard task.

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Burn the churn: Join inSided’s 8-week customer health challenge

inSided

New year, new renewals.

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Outbound sales vs Inbound sales: How doing both can maximize the result

Dialer 360

In an organization, an effective sale strategy is necessary to grow business. In the call center business sales are inbound or outbound. As well as many calls center provide both outbound and inbound services. How to know that which one is best for you? Many employees work as sales professionals in call centers and want to know which strategy they use.

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Decoding the Call Labeling and Blocking Process

Uncover the complexity behind call labeling and blocking with this infographic. Discover the intricate factors and entities that shape the fate of a call, from illegal activity to user feedback, and understand why numbers get labeled and blocked.

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Brady Burton Joins Transparent BPO as SVP of HR

Transparent BPO

Human Resource Veteran Adds Experience, Expertise to Management Ranks Rockville, MD, Jan. 4, 2022 – Brady Burton is joining Transparent BPO as Senior Vice President of Human Resources. He reports to Lance Hale, president of Transparent BPO, a global contact center and business process outsourcer. In his new role, Burton will be responsible for every […].

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Decoding Qualitative Data: Methods, Analysis & Examples

ProProfs Blog

Market research experts and statisticians rely so much on numerical data that they forget to ask the bigger questions. . “What sets us apart from the competition? What can we do to improve our product?” Qualitative data can help you get in-depth, intimate answers to such big questions that can never be discovered using a quantitative approach. . In addition to this, qualitative data can help you encourage discussions, monitor changes in customer behavior and attitudes, conduct meaningful intervi

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Your 2022 Customer Experience Plan: Strategies, Videos, & Resources

360Connext

Imagine yourself a year from today. Your company has surpassed its annual goals for customer retention, referrals, and satisfaction. C-level leadership is thrilled, and the customer experience program you helped develop was instrumental to this success. How did this happen? It started with a plan – including immediate foundational steps to take, secondary growth, and longer-term strategies for continued success.

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Converse 2022

Uniphore

Products. Conversational AI Platform. U-Self Serve. U-Assist. U-Trust. U-Analyze. Resources. Blogs. Brochures. Case Studies. Guides. Research. Videos. Webinars. Podcasts. White Papers. Infographics. Insights. Conversational AI. Emotion AI. Speech Analytics. Company. Our Mission. Our Team. Board of Directors. Testimonials. Partners. Careers. Newsroom.

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The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change? 💥 The answer lies not in the map itself, but in the mapping process. When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth.

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8 Reasons to Switch to a Cloud-Based Contact Center

Expivia

Do you like doing extra work? How about spending more money than necessary? Maybe you enjoy having too much equipment to maintain? . No? None of that? . Sounds like you might be a good candidate for switching to a cloud-based contact center. A lot of traditional contact center managers don’t feel the need to switch. After all, “if it ain’t broke, don’t fix it,” right?

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Jan 04 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari. Attract, hire and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence.

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2021: TechSee’s Year in Review

TechSee

As 2021 comes to a close, TechSee takes a look back on a memorable year, as detailed in the ‘Year in Review’ article below. TechSee’s visual assistance solutions simplify the way people deal with technology, and are being quickly adopted far and wide as more and more companies embrace visual transformation. Check out our year in review infographic for a visualization of TechSee’s 2021. 2021 Year in Review.