Callminer

MARCH 31, 2019

Call center regulations are complex and stringent. Here's what a panel of 22 experts had to say about what they’d change about call center regulations.

Call Center 182

Call Center 182

Nicereply

MARCH 31, 2019

70% of users surveyed report that they’d “ rather die ” than respond in a courteous manner to an emailed support thread. In the fast-paced world of support, it can feel like all you do is survive from one crisis to the next, doing damage control and pushing forward through each struggle. It’s understandable, then, that as a leader you don’t always have the time you need to reevaluate strategies, procedures, and tools.

Wireless 81

Wireless Surveys Self service Personalization 81

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. 12/4/2018. Differentiated and compelling capabilities driving growth. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market.

Consulting 48

Consulting Consulting Contact Center Marketing 48

NobelBiz

MARCH 31, 2019

Karl Walder | Vice President of Innovation at NobelBiz® | Contact Center Technology Company Published on March 31, 2019 Navigating the Contact Center Ecosystem and evaluating the products/services they offer can leave you confused and uncertain about whether or not they are the best fit to support your business. Additionally, it can make it even more difficult to understand [ ] The post Is Your Contact Center Technology Provider Meeting Your Needs?

Contact Center 40

Contact Center Technology Telecommunications Call Center 40

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Feedback

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2019 – 2020 Workforce Management Product and Market Report. 3/27/2019. Strong momentum driving market growth and investments. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2019 – 2020 Workforce Management Product and Market Report.

Consulting 48

Consulting Consulting Marketing Management 48