Sun.Feb 02, 2025

article thumbnail

Contact centre cloud migration data layering

Connect

Layering in data lakes determines whether cloud migrations sink or swim. By Tim North, Global Strategy Director at Connect. According to Gartner predictions, more than 50% of enterprises will use industry cloud platforms by 2028, as greater agility and the ability to access new digital capabilities become a business necessity to maintain relevance and competitiveness.

article thumbnail

How Do You Manage Support During Federal Holidays?

Help Scout

Staffing your customer support function during public holidays can be a frustrating and difficult part of people management. Mat explores some options for getting the job done.