Fri.Oct 08, 2021

Guest Post: 4 Customer Service Best Practices for Your Subscription Business

Shep Hyken

Doug Liantonio is the Marketing Outreach Analyst at Gravy Solutions , a company that helps subscription-based businesses recover failed payments and retain customers.

ChurnZero Earns a 2021 Tech Cares Award from TrustRadius


ChurnZero Earns a 2021 Tech Cares Award From TrustRadius. ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award.

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Bright Spots for Customer Service

Taylor Reach Group

By John Cockerill. Too often as professionals in Customer Service we report and write about lousy service, long wait times, poor follow through, weaseling phases in terms and conditions, too many steps to get satisfaction plus many, many more. Today I share two bright spots of a personal experience.

How to Map Your Customer’s Vector Path To Determine Whether They’re Heading in a Positive Trajectory


How to Map Your Customer’s Vector Path To Determine Whether They’re Heading in a Positive Trajectory. 58% of businesses focus their customer experience strategy on increasing value for their customers.

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AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

Your (Free) Guide to Voice Termination in 2021


Your (Free) Guide to Voice Termination in 2021 Modern business communications require dedicated voice services, and sometimes dedicated voice means comparing call origination and termination separately.

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More Trending

Register Now: Expert Insights on Conversational AI and Customer Service

Creative Virtual

By Scott Tompkins, Vice President of Sales. Just like a puppy isn’t only for the pandemic, customer service insights aren’t only for Customer Service Week.

Digital Health SaaS


The global leader and premier provider of digital health and wellbeing SaaS solutions and services wanted to deflect tedious calls away from their IVR and contact center reps. Case Studies Healthcare On-Demand Apps Visual IVR

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Mental Wellbeing Platform Designed to Tackle Workplace Burnout Scoops Prestigious People Analytics Award

CSM Magazine

Can businesses spot warning signs that their staff are about to burn out? Absolutely, says Amy King, Business Psychologist and Co-Founder of Workplace mental wellbeing platform provider People Matter. With workplace shortages making headlines, the last thing businesses need now is to lose staff.

National Recovery Agency


The digital debt collection company identified a need to increase digitalization in their collections process. Case Studies On-Demand Apps Proactive Engagement Visual IVR


The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

Customer horror stories: There's no way back


Hello October! ?? And welcome to our inSi-DED (see what we did there?) series. As the temperature drops and the evenings get darker, ‘tis the season for cautionary customer tales. As Customer Success and Community professionals, we know it's not all roses and rainbows.


Understanding the Responsibilities of a Human Resources Manager

CSM Magazine

A human resources manager is responsible for managing all areas of human resources within an organization. Human resources managers will play a key role in the success of any company, as they are responsible for making sure their team is working efficiently and productively.

5 ways to make your customer service more agile and flexible


Date: Friday, October 8, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to make your customer service more agile and flexible. Published on: October 08, 2021.

Logistics & Services


The client needed to deflect simple, routine calls away from agents. They also identified a need to build a digital knowledge base of FAQs to allow for easy access and dynamic answers. Case Studies Logistics On-Demand Apps Services Visual IVR


How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

Key SaaS Integration Challenges & Benefits


Just like the two faces of a coin, SaaS integration too comes with its own set of challenges and benefits. As the maturity of SaaS integration increases, so does the importance of integration. Clubbing in SaaS with the corporate systems has become more than necessary today.

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What is Call Center Software?


Dating all the way back to the early 1900s, telephones have been used as a. The post What is Call Center Software? appeared first on TCN. Cloud Call Center Software Operator

Dialogues are Between People

Creative Virtual

By Bj örn G ülsdorff, Chief Business Development Officer. Have you ever heard about the H-H-Interface, aka the H 2 I? Likely not, because I just made it up. But I did so with a reason and here’s why.

How Can Organizations Drive Hypergrowth?


By Annie Weckesser, CMO + People at Uniphore Company Culture Makes the Difference The business landscape is littered with companies that have a great idea and great products or they have strong funding and a pedigreed leadership team… and yet, they don’t achieve broad success or worse, they fail. Why? It comes down to an often-overlooked, yet vitally important part of a company: its culture. A company’s culture shares similarities with every person’s unique personality.

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

C Space announces winners of inaugural Better Why Awards, Merck, McDonald’s, Logitech, ATB financial and Mars Food all scoop prizes

C Space

C Space announces winners of inaugural Better Why Awards, Merck, McDonald’s, Logitech, ATB financial and Mars Food all scoop prizes. A host of prestigious judges, from brands including LEGO, Google, SAP, Truist, General Mills and Insights in Color, selected the winners based on their ability to generate insights that change the world of business, transforming customer insight into strategic advantage. Tweet.

What true motivation is (and is not)

Brad Cleveland

As a leader you have to be able to motivate your team members. In fact you probably need to be able to motivate others well beyond those who formally report to you. You may be asking yourself, how on earth can I get people to do things they may not want to do? But that’s not motivation.

Oct 08 – Customer Success Jobs


Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: OMEGA POINT (OMPNT) As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell).