Taylor Reach Group
OCTOBER 8, 2021
By John Cockerill. Too often as professionals in Customer Service we report and write about lousy service, long wait times, poor follow through, weaseling phases in terms and conditions, too many steps to get satisfaction plus many, many more. Today I share two bright spots of a personal experience. First, Google and their Pixel phone. I bought an upgrade phone last fall a Pixel 4a.
Eptica
OCTOBER 8, 2021
Date: Friday, October 8, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to make your customer service more agile and flexible. Published on: October 08, 2021. Author: Pauline Ashenden - Demand Generation Manager From fuel shortages to freak weather events, businesses are facing a range of disruptions caused by factors outside their control.
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Creative Virtual
OCTOBER 8, 2021
By Scott Tompkins, Vice President of Sales. Just like a puppy isn’t only for the pandemic, customer service insights aren’t only for Customer Service Week. This week of celebrating customer service professionals and successful customer service experiences should just be the beginning of a renewed focus on your own customer service and CX strategies.
ChurnZero
OCTOBER 8, 2021
ChurnZero Earns a 2021 Tech Cares Award From TrustRadius. ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. This second annual award celebrates companies that have gone above and beyond to provide strong Corporate Social Responsibility (CSR).
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
BlueOcean
OCTOBER 8, 2021
As the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn to our company to make sure their customers receive a high level of service excellence. Not everyone gets to follow their passion at work, so I consider myself lucky. But as some of you may already know, pursuing customer experience mastery can sometimes mean aiming at a moving target.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
C Space
OCTOBER 8, 2021
C Space announces winners of inaugural Better Why Awards, Merck, McDonald’s, Logitech, ATB financial and Mars Food all scoop prizes. A host of prestigious judges, from brands including LEGO, Google, SAP, Truist, General Mills and Insights in Color, selected the winners based on their ability to generate insights that change the world of business, transforming customer insight into strategic advantage.
ChurnZero
OCTOBER 8, 2021
ChurnZero Earns a 2021 Tech Cares Award From TrustRadius ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. This second annual award celebrates companies that have gone above and beyond to provide strong Corporate Social Responsibility (CSR).
Zappix
OCTOBER 8, 2021
The global leader and premier provider of digital health and wellbeing SaaS solutions and services wanted to deflect tedious calls away from their IVR and contact center reps.
CSM Magazine
OCTOBER 8, 2021
Can businesses spot warning signs that their staff are about to burn out? Absolutely, says Amy King, Business Psychologist and Co-Founder of Workplace mental wellbeing platform provider People Matter. With workplace shortages making headlines, the last thing businesses need now is to lose staff. But spotting pressures that make people want to quit isn’t always easy.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
inSided
OCTOBER 8, 2021
Hello October! ?? And welcome to our inSi-DED (see what we did there?) series. As the temperature drops and the evenings get darker, ‘tis the season for cautionary customer tales. As Customer Success and Community professionals, we know it's not all roses and rainbows. But we don't talk about these things enough – at least not openly. So that's why this month, with Halloween around the corner, we're sharing customer "horror" stories. ??
Creative Virtual
OCTOBER 8, 2021
By Bj örn G ülsdorff, Chief Business Development Officer. Have you ever heard about the H-H-Interface, aka the H 2 I? Likely not, because I just made it up. But I did so with a reason and here’s why. When it comes to transactional tools, there is a lot of talk about the Human Machine Interface (or HMI), the look and feel, and other technicalities.
CSM Magazine
OCTOBER 8, 2021
A human resources manager is responsible for managing all areas of human resources within an organization. Human resources managers will play a key role in the success of any company, as they are responsible for making sure their team is working efficiently and productively. There are many responsibilities that a human resources manager may have, and understanding each of them is important if this seems like an interesting career path for you. 1.
TCN
OCTOBER 8, 2021
Dating all the way back to the early 1900s, telephones have been used as a. The post What is Call Center Software? appeared first on TCN.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Zappix
OCTOBER 8, 2021
The digital debt collection company identified a need to increase digitalization in their collections process.
Uniphore
OCTOBER 8, 2021
By Annie Weckesser, CMO + People at Uniphore Company Culture Makes the Difference The business landscape is littered with companies that have a great idea and great products or they have strong funding and a pedigreed leadership team… and yet, they don’t achieve broad success or worse, they fail. Why? It comes down to an often-overlooked, yet vitally important part of a company: its culture.
Zappix
OCTOBER 8, 2021
The client needed to deflect simple, routine calls away from agents. They also identified a need to build a digital knowledge base of FAQs to allow for easy access and dynamic answers.
Brad Cleveland Blog
OCTOBER 8, 2021
As a leader you have to be able to motivate your team members. In fact you probably need to be able to motivate others well beyond those who formally report to you. You may be asking yourself, how on earth can I get people to do things they may not want to do? But that’s not motivation. That’s coercion. Motivation … The post What true motivation is (and is not) first appeared on Brad Cleveland.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
ShepHyken
OCTOBER 8, 2021
Doug Liantonio is the Marketing Outreach Analyst at Gravy Solutions , a company that helps subscription-based businesses recover failed payments and retain customers. He shares four customer service methods for your subscription-based business that will help you boost your reputation, increase customer satisfaction, and improve overall business health.
Brad Cleveland Blog
OCTOBER 8, 2021
As a leader you have to be able to motivate your team members. In fact you probably need to be able to motivate others well beyond those who formally report to you. You may be asking yourself, how on earth … Continue reading → The post What true motivation is (and is not) appeared first on Brad Cleveland.
SmartKarrot
OCTOBER 8, 2021
Just like the two faces of a coin, SaaS integration too comes with its own set of challenges and benefits. As the maturity of SaaS integration increases, so does the importance of integration. Clubbing in SaaS with the corporate systems has become more than necessary today. The higher is the maturity of the organization, the more SaaS integration is considered to be a critical requirement.
ChurnZero
OCTOBER 8, 2021
How to Map Your Customer’s Vector Path To Determine Whether They’re Heading in a Positive Trajectory. 58% of businesses focus their customer experience strategy on increasing value for their customers. This means understanding a customer’s goals and tailoring Customer Success strategies around what the customer wants to achieve. To do this, Customer Success teams are using Customer Success vectors.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
SmartKarrot
OCTOBER 8, 2021
Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: OMEGA POINT (OMPNT) As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell). Create and implement a customer success strategy focused on customer onboarding, activation, and retention. Design KPIs and key results to measure progress towards strategic customer success goals.
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