TRUSTID

SEPTEMBER 30, 2018

With mobile fraud on the rise, a new study found that 53 percent of mid-size to large banks say that identity verification is one of their biggest challenges. In a year-over-year survey of executives in retail and commercial banks, credit unions and related companies, the LexisNexis 2018 True Cost of Fraud report for the financial-services sector found that for every dollar of fraud, it costs another $2.92 in related costs.

Banking 60

Banking Accountability Engineering Contact Center 60

Monet Software

SEPTEMBER 30, 2018

The use of comfort pets in the workplace is becoming mainstream. Once reserved only for special use in the wake of extraordinary circumstances, such as office shootings and natural disasters, more companies are now finding that animals can also have a positive impact in places where employees regularly face stressful situations on a regular basis. A contact center would certainly qualify.

Contact Center 48

Contact Center 48

Hodusoft

SEPTEMBER 30, 2018

Communication is at the core of business operations. Operational cost and vendor management keeps in grips with each other like customers. Standard telephony is out, yes old school. Businesses have confessed IP PBX benefits are several. Price of calls falls dramatically. Online web and video conferencing solutions are super easy and interactions improve, saving time and cost.

voip 40

voip Contact center software Enterprise Technology 40

Monet Software

SEPTEMBER 30, 2018

Whatever business you are in, whatever product or service you are selling, however many other companies are competing against you for the same customers, there’s one thing you can do right now to gain a competitive edge in your industry: add speech analytics to your contact center. Why? Because surveys show that just one out of five contact centers have already done so.

Analytics 48

Analytics Government Upselling Contact Center 48

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Relay Blog

SEPTEMBER 30, 2018

FinancesOnline Relay Review FinancesOnline, a popular and respected B2B software review platform that thousands of. The post Relay Wins Two Help Desk Awards Following Review from Top SaaS Review Site appeared first on Relay.

SaaS 40

SaaS B2B 40

Help Scout

SEPTEMBER 30, 2018

Quality Assurance in any industry is key to a product’s success. In software development, we measure quality in terms of conformity to requirements and freedom from defects — quantifiable qualities. In customer service, quality is more difficult to define and measure. Because there’s no tangible product, our industry is as much an art as it is a science.

Feedback 40

Feedback Benchmark Metrics Coaching 40

BlueOcean

SEPTEMBER 30, 2018

You’ve heard it before – stress is the outcome of reality not aligning with expectations. And nothing takes a toll on relationships quite as quickly as stress. When outsourcing your company’s customer support – whether for the first time or the fifth time – the relationship is understandably complex. You simply can’t rely on an unwritten set of rules or assumptions or, sooner or later, that relationship will come under serious stress.

Contact Center 76

Contact Center outsourcing Automotive Metrics 76