Mon.Jan 10, 2022

CCM Strategies That Prioritize Customers & Customer Journeys


While developments in customer communication management (CCM) software have been impressive to date, the core focus of CCM should always be to optimize the customer journey.

When It All Comes Down to Business, It’s “People First”

Bill Quiseng

For many years, there has been a stranglehold of the “Profits over People” mentality on business. Senior executives care about revenue dollars, market share, the stock price, bottom-line profits, even their competitors, more than their people.


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Property Management Solutions: Visual Assistance Helps Homeowners And Tenants


Table of Contents: The need for property management solutions. Visual assistance for property management maintenance. Benefits. TechSee’s technology. The global housing management industry is thriving and expected to grow from $15.10 billion in 2021 to $28.21 billion in 2028 at a CAGR of 9.3%

How to Make 2022 The Year of the CX

DMG Consulting

How to Make 2022 The Year of the CX. It’s been an extremely challenging two years, a period of time filled with ups and downs, hopes and fears, conflicting information, disruption of everything, massive innovation, and more.

AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.

How the Key Account Management Process Feeds into KAM Software


Breaking down the key account management process and how KAM software can help. Key account management is an essential function of your organization. However, it can be extremely overwhelming to establish a process, but without one, you have no real way to track results and fix what isn’t working.

More Trending

What should we include in a business case to obtain an IVA solution?

DMG Consulting

Question: What should we include in a business case to obtain an IVA solution?

5 Top Customer Service Articles of the Week 1-10-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. A Nation on Hold Wants to Speak With a Manager by Sarah Lyall.

Contact Center Workplaces Are in the Midst of a Renaissance

DMG Consulting

Contact Center Workplaces Are in the Midst of a Renaissance.

The Dos and Don’ts of Killer Customer Surveys

Education Services Group

Voice of the customer (VoC) initiatives have often been owned by Marketing in the past, but Customer Success is taking on more and more ownership in this space. Customer Success teams can (and should!

100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

Consumer Obsession: The Powerhouse Behind Banks’ New Role in Society

CSM Magazine

The past 18 months have illustrated consumers’ urgent need for financial flexibility and when they’re the ones dictating terms, you listen. Choosing not to could spell extinction for banks. Mambu’s Eelco-Jan Boonstra, explains.

Comment Luminus révolutionne le marché de l'énergie grâce à Hello Customer

Hello Customer

Luminus, qui fait partie du groupe EDF, est le deuxième plus grand fournisseur d'énergie sur le marché belge.

Scan 10 FAQ Page Design Ideas and Awake Your Inner Artist


How do you usually imagine an ordinary FAQ page? Well, it has some questions followed by answers. There’s no catch at all. But your website visitors would always want something more. It goes for everything [ … ].


What is a Brand Specialist? Overview & Top Skills

Global Response

Taking good care of customers requires a very specific set of skills. In the position of customer service representative – or Brand Specialist, as they’re known at Global Response, the objective is more. The post What is a Brand Specialist? Overview & Top Skills appeared first on Global Response. Culture and Leadership brand care call center call center services Customer Experience customer satisfaction customer service customer support outsourced call center

Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

Concentrix Wellnest Recognized as a Leading Innovative Staff Well-being Solution


The Business Intelligence Group Names Concentrix’ Wellnest Solution a 2022 BIG Innovation Award Winner. The post Concentrix Wellnest Recognized as a Leading Innovative Staff Well-being Solution appeared first on Concentrix. 2022 Award News NewsClip


October 2022


The post October 2022 appeared first on Uniphore. Comics


Customer Success Manager (CSM): Responsibilities, Compensation and salary trends in 2022


Customer Success Manager job description: As a CSM (Customer Success Manager), your role is to maintain a good relationship and the satisfaction of your existing customers while developing the customer portfolio. Your ultimate end goal will be retaining clients.

The Art of Delivering Great Customer Experience on a Budget


No business can ever survive without providing a positive customer experience. But what happens when you have a limited budget due to poor sales, increased expenses, etc. The first thing that businesses try to tighten their purse strings on during such situations is marketing and customer experience.

Driving Business Value with Contact Center and UC Integration

With the growth of hybrid work models and work from home, one thing is more important than ever: integration. But, how are companies leveraging it - both technically and operationally? In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

Start the New Year Off Right With TCN’s C3 User Conference


With the start of a new year comes the buzz of a fresh start, new. The post Start the New Year Off Right With TCN’s C3 User Conference appeared first on TCN. Conferences & Events


A CSM’s Guide to Customer Success Stories


Everyone loves a good story with a happy ending. That’s why as a customer success manager, your best achievement could be the list of customer success stories you’ve managed to compile.

Hitting the power of productivity with a power dialer

Dialer 360

Customer communication is the biggest factor of any business efficacy. When you want to call a bunch of people then it is so difficult task that calls the person one after the other. With the introduction of power dialers in the market, this makes easy as well as business become more efficient.

InSided joins the Gainsight team – CEO, Robin van Lieshout, shares how it all came together


We’ve just announced that Customer Success software giant Gainsight has acquired 100% of the shares of inSided, a truly proud moment for me and the team. In this blog post, I’ll give some honest and open perspectives on how this all came together


LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.

PPT Solutions Announces Kimberly Rodill as Senior Vice President of Human Resources and Compliance

ppt solutions

TULSA, OKLAHOMA, JANUARY 10, 2022 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today the appointment of Kimberly Rodill as senior vice president of human resources and compliance.

Gainsight completes acquisition of inSided


Amsterdam — January 10, 2022 — Gainsight, the Customer Success company, today announced it has completed its acquisition of the leading Customer Success Community Platform inSided. Press Release


Jan 10 – Customer Success Jobs


Role: Customer Success Director Location: Austin, TX, US (On-site) Organization: Cognite As a Customer Success Director, you will be responsible for managing the relationship with Cognite customers. Developing a trusted advisor relationship with key stakeholders and executive sponsors.