Sun.Apr 05, 2020

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Self-Service in the Modern Call Center: Key Considerations for Technology and Strategy

NICE inContact

With technology’s rapid evolution, convenience and self-service from decades ago don’t quite measure up to today’s expectations. The days where a simple IVR system did the trick are long-gone. Today’s consumers want more convenience — and they’ll take their business elsewhere to get it. For contact centers, it’s an ideal opportunity to rise to the challenge.

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What is the Importance of HR Ticketing System

Wowdesk Blog

A successful organization is built by employees. Employee satisfaction and service are crucial for the smooth running of any enterprise. . Handing employee queries inappropriately can sometimes lead to confusion. It can also damage your brand image and hurt the morale of the employees. An HR helpdesk software not only makes it easy to maintain the records of employees but it also ensures that your hr ticketing system runs fine.

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5 Steps to Create a Customer Service with a Sales Focus

Answer Dash

Consumers have never had a greater choice of products and services to choose from. This, in turn, means that providing exceptional customer service has become a greater challenge. Putting the customer first is imperative and dissuading customers to switch from one provider to another is no longer about price or product, but how you make them feel and if your reputation holds well in the eyes of previous clients.

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