Fri.Oct 23, 2020

7 Customer Onboarding Best Practices

Totango

Onboarding is defined as the actions your company takes after a customer signs up to use your product. These actions are crucial to customer success, as they will set the tone for your client-brand relationship moving forward.

Guest Post: Transactions Are Dead, But Customers Live On

ShepHyken

This week we feature an article from Geoff Webb, the Vice President of Products at PROS. He explains the importance of building a solid, human relationship with your customers in the digital world. There are no transactions. Not anymore.

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Outsource Consultants Makes Minneapolis/St. Paul Business Journal’s 2020 Fast 50 List

Outsource Consultants

?Saint Louis Park, MN, October 23, 2020 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree for 2020. The Minneapolis/St.

How to Ask Demographic Survey Questions like a Pro

ProProfs Chat

When was the last time you created a survey but had second thoughts regarding the inclusion of demographic questions? Yes, we all are reluctant to share our personal information on age, gender, or income. Even if the survey promises to keep it anonymous, we still have our inhibitions.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

How to Capture, Organize and Distribute Customer Feedback as Structured Data

Strikedeck

Sudha talks about how through structured data management, companies can optimize customer feedback quality to gauge satisfaction levels and responses. Customer Success

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VIDEO: The CX Magician: How Shep Hyken Started Out

NobelBiz

Before Shep Hyken releases his highly-anticipated and highly-possible biography, you've got this short video of him talking about his story getting into customer support and experience. From running magic shows when he was 12 to speaking at international conferences: this is Shep Hyken!

Importance of Video chat in contact centers

Hodusoft

As the world is hit by the COVID-19 pandemic, personal meetings and home visits are fading away. Today, we follow the norms of social distancing, which has changed human interaction. In recent months, there has been a drastic shift in the way people interact and communicate with each other.

VIDEO: How Do You Build a Customer Service Department?

NobelBiz

We asked Shep Hyken, customer support and experience expert, how he’d go about building a customer service department from the ground up and his answers left us both inspired and a bit surprised. Let’s explore what he said together. The post VIDEO: How Do You Build a Customer Service Department?

2020 Consumer Survey Insights: Medicare Enrollment Decisions

Sykes

The Centers for Medicare and Medicaid Services report that 60 million Americans are currently covered by Medicare. With that number only expected to grow, millions more who are nearing eligibility will be on the hunt for information as they weigh options for coverage.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

VIDEO: Do Chatbots Improve Customer Experience?

NobelBiz

It’s time to decide: do chatbots improve customer experience? We asked Shep Hyken, customer experience expert. He says yes, but there’s also a more complicated answer that has to do with how you actually use and program the chatbots for your particular business.

Oct 23 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team.

VIDEO: What’s the Job of the Contact Center?

NobelBiz

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

How a Customer Success Platform Can Be Your Single Source of Truth

SmartKarrot

Source: Unsplash. A single source of truth (SSOT) is a manner in which you can make data accessible to your staff and employees across an organization.

SaaS 52

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

VIDEO: Better than Average Every Time Leads to a Lifetime of Loyalty

NobelBiz

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

Improve eCommerce Customer Experience with Chatbots & Automation

Solvvy

The most overused cliche in business over the last 20 years has been “The internet changed everything.” ” As tired as it is, however, this saying holds true in the case of retail brands. . According to Statista , eCommerce accounted for 16.1% of all retail sales in the U.S. in Q2 2020 (up from 10.8% in 2019). Consumers increasingly turn to the internet for product information and to make purchases.

VIDEO: Shep Hyken – Be Omnichannel Instead of Multichannel

NobelBiz

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

From Skeptic to Believer: The Choice Hotels Story on AI-powered Virtual Agents for Voice

SmartAction

Earlier this month, Choice Hotels, the 2nd largest hotel franchiser in the world with more than 7,000 locations, took the stage for the virtual Customer Response Summit hosted by Execs In The Know.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

VIDEO: How to Reduce Friction and Help People Do Business with You

NobelBiz

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

How Microsoft Teams builds a collaborative contact centre

Enghouse Interactive

In a fast-changing world, organisations need to transform how they operate, breaking down internal barriers between departments to become more agile.

Exploring the Magic of Amazing Customer Service: Shep Hyken

NobelBiz

This is First Contact: Stories of the Call Center. In episode 10, Christian had a cool chat with Shep Hyken about customer service, support, and experience. As Chief Amazement Officer of his own company for 35 years, Shep's brimming with invaluable advice for service & support call centers!

CNN Philippines: Leading BPO firm Alorica eyes hiring K-12 graduates

Alorica

For Alorica alone, 3,000 job openings are waiting to be filled this October to cater to foreign firms with a growing need for support, as well as new companies looking to outsource their services. Written by Melissa Luz Lopez. This article originally appeared on [link] To read the full article go to [link] Metro Manila (CNN Philippines, October 23) — Senior. Source. Local News

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists, The Community Roundtable. You will learn the effectiveness of the community in empowering your customers and generating value for your business.

Keep Your Strategy Current

Brad Cleveland

When a strategy goes out of date, decisions become fragmented and results begin to suffer. Effective leaders know how to develop strategies that don’t go out of date.