ShepHyken
DECEMBER 24, 2021
Tom Laird is the Founder and CEO of Expivia , a USA-based, 500+ seat omnichannel contact center located in Pennsylvania. He shares how call centers can safeguard critical customer data, giving customers peace of mind while reducing risk to your organization.?. Cyber security is important now more than ever with cyber-attacks becoming more and more common.
Jon Arnold
DECEMBER 24, 2021
We’re not done with 2021 yet, and here’s another year-in-review analysis, this time running on No Jitter. Voice has been a core theme in my work for a while, and it sure had a great year, so this piece is a good summing-up for that. When paired with AI - as is everything else now - voice is poised for even bigger and better things, and my article hints at what’s to com e.
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LiveVox
DECEMBER 24, 2021
Today’s digital customers expect businesses to exceed customer service expectations in the same way as leading companies like Amazon and Nordstrom. They want a quicker and efficient resolution to their issues. They get frustrated if they must repeat themselves or if companies don’t know their contact history across all channels. In this article we will look […].
Voiptime
DECEMBER 24, 2021
Among all other actions, companies should hold successful customer interactions as goal number one. Easy to say and much more difficult to fulfill, especially, during challenging customer service situations that might arise. Fortunately, there are proven ways to establish top performance during these hard calls and to turn them into a profit.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CustomerSuccessBox
DECEMBER 24, 2021
For B2B SaaS companies, user adoption is one of the most important elements of sustainable growth. The time to first value or core value of the product was found to be the most important metric for SaaS growth. Research suggested that a 25% better time to value increase MRR by 9.3% more than the same increase in acquisition and 3.3% more than the increase in retention.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Contact Center Pipeline
DECEMBER 24, 2021
Wishing all of our readers a safe and happy holiday season, and warm wishes for the New Year!
SmartKarrot
DECEMBER 24, 2021
In a few years, we have seen lots of B2B SaaS businesses flourish. This has resulted in many entrepreneurs jumping on the bandwagon to try luck in the SaaS business. But, to tell you the truth, lots of them result in start-up failure. . Although you might see VC funding rounds and acquisition news on the internet, the hard truth is that businesses do not take off or fail miserably.
CustomerSuccessBox
DECEMBER 24, 2021
“Moments of truth” are those crucial points in your firm’s interaction with a customer. An article published in Harvard Business Review states that “the most important interactions [with a customer] are ‘moments of truth,’ those few points of contact that hold the greatest potential to delight — or alienate — an organization’s customers.”. Why is identifying the ‘moments’ so important?
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