Sun.Feb 23, 2020

Top Five Reasons Your Call Center Needs Performance Management Capabilities

NICE inContact

Utilizing performance management software can be a major competitive advantage for your call center. Here’s five reasons why. Workforce Optimization Agent Engagement Customer Experience

3 ways call intelligence closes more sales

Infinity

The phone is a powerful selling tool in a salesperson’s arsenal. Its ability to help create instant rapport between a seller and a prospect can tilt the sales scales in the right direction. Far more than a faceless website checkout page.

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Make Every Patient Interaction Count

Concentrix

Learn to use Patient Experience Engineering techniques to design low-effort interactions. The post Make Every Patient Interaction Count appeared first on Concentrix. Thought Leadership Resources

How to Close the Customer Feedback Loop

Concentrix

Learn best practices for closed-loop processes that drive better financial outcomes. The post How to Close the Customer Feedback Loop appeared first on Concentrix. Thought Leadership Resources

A Practitioner's Guide to Sustainable Customer Experience in the Contact Center

To make contact center conversations great, you need to set-up the right environment for success. This involves your contact center design, the data you use, and some critical customer-centric capabilities.