9 Call Center Environment Best Practices
Callminer
FEBRUARY 23, 2020
Here are 9 best practices you can implement right now in order to keep your call center environment both welcoming and productive.
Sun.Feb 23, 2020
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Make Every Patient Interaction Count
Concentrix
FEBRUARY 23, 2020
Learn to use Patient Experience Engineering techniques to design low-effort interactions. The post Make Every Patient Interaction Count appeared first on Concentrix.
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Top Five Reasons Your Call Center Needs Performance Management Capabilities
NICE inContact
FEBRUARY 23, 2020
Utilizing performance management software can be a major competitive advantage for your call center. Here’s five reasons why.
How to Close the Customer Feedback Loop
Concentrix
FEBRUARY 23, 2020
Learn best practices for closed-loop processes that drive better financial outcomes. The post How to Close the Customer Feedback Loop appeared first on Concentrix.
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3 ways call intelligence closes more sales
Infinity
FEBRUARY 23, 2020
The phone is a powerful selling tool in a salesperson’s arsenal. Its ability to help create instant rapport between a seller and a prospect can tilt the sales scales in the right direction. Far more than a faceless website checkout page. Therefore, it’s important to hyper-streamline your approach over the phone to make the most of this channel and close more sales.
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