ChurnZero
JULY 1, 2022
What does CS operations do that a CS team doesn’t already? It’s a common question among leaders and executives, and even CS professionals. Like many specialized roles, the boundaries of CS ops aren’t always black and white. But being comfortable and embracing this gray space is what will separate the good from the great—or in finance’s terms, the cost centers from the profit centers.
Eptica
JULY 1, 2022
Date: Friday, July 1, 2022 Author: Pauline Ashenden - Demand Generation Manager 6 ways of delivering excellent B2B customer service. Published on: July 01, 2022. Author: Pauline Ashenden - Demand Generation Manager The standard of business-to-business (B2B) customer service delivered by companies is central to retaining and growing clients and revenues.
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Jon Arnold
JULY 1, 2022
Not a ton of writing for June, and that’s just how it goes sometimes. So, if you have the time, you can read ‘em all! More to come for July - there always is. It’s truth time! Legacy technology and processes impact employee retention , NICE blog, June 29 How do you evaluate UC applications for frontline workers? , TechTarget, June 23 3 use cases highlight AI and speech recognition evolution , TechTarget, June 16 3 Building Blocks for a Greater Customer Experience , No Jitter, June 7.
ChurnZero
JULY 1, 2022
What does CS operations do that a CS team doesn’t do already? It’s a common question among leaders, executives, and CS professionals. Like many specialized roles, the boundaries of CS ops aren’t always black and white. Get comfortable embracing this gray space, because CS ops is what separates the good from the great—or in finance’s terms, the cost centers from the profit centers.
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Abby Connect
JULY 1, 2022
It’s fair to say that as software and digital technologies become further and further intertwined with all that we do, consumers’ standards and expectations for the quality of their service staff have risen.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Education Services Group
JULY 1, 2022
Welcome to the end. The last three months have passed by so quickly and we’ve covered a lot in this series—. The role of Customer Success Analysts and the impact we can have, not only on the Customer Success organization, but the entire company, in bringing cross-functional collaboration and alignment. How to start small with your data integrity issues and the role Customer Success Operations can play in refining data and operational processes.
ShepHyken
JULY 1, 2022
This week we feature an article by Prabhjinder Bedi, Chief Growth Officer at Tech Mahindra Business Process Services. He writes about the impact on the customer experience that metaverse will have on the travel industry and how customers and brands will navigate the new developments. Customer service in the travel industry begins when a person reveals an interest to explore and decides to travel.
TechSee
JULY 1, 2022
The rising cost of diesel and gas are hitting the balance sheets of contractors and corporations around the world. This pain is felt particularly acutely in the field service industry, where transportation costs are often considered unavoidable. This creates a dual pressure on field service leadership, to both reduce demand wherever possible, and improve the efficiency of their performance across every step.
Totango
JULY 1, 2022
Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CustomerSuccessBox
JULY 1, 2022
How can you tell which projects your customer success team is working on are effective? Your high-touch customer success team will operate more productively if it can identify the KPIs and metrics early on. This makes the goals specific and measurable. Setting customer success metrics involves more than just measuring performance. KPIs are also concerned with the process, or how the team works to accomplish the goal.
SmartKarrot
JULY 1, 2022
Role: Director of Customer Success Location: Remote, United States Organization: Apollo GraphQL As a Director of Customer Success, you will lead and scale a world-class Customer Success organization. Develop effective ROI-focused customer success programs to ensure successful onboarding, adoption, retention, renewal, and expansion for the customers base.
SmartKarrot
JULY 1, 2022
Buyer personas are integral details for SaaS success. SaaS buyer personas will help understand the potential buyers better and focus on marketing, sales, and produce development accordingly. SaaS companies need to build buyer personas to address specific issues of the product and how it is suited to different people. What are SaaS Buyer Personas? A SaaS buyer persona is a write-up or representation of what the target buyer or prospective customer must look like.
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