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ChurnZero
JULY 1, 2022
What does CS operations do that a CS team doesn’t already? It’s a common question among leaders and executives, and even CS professionals. Like many specialized roles, the boundaries of CS ops aren’t always black and white.
TechSee
JULY 1, 2022
The rising cost of diesel and gas are hitting the balance sheets of contractors and corporations around the world. This pain is felt particularly acutely in the field service industry, where transportation costs are often considered unavoidable.
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Totango
JULY 1, 2022
Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model.
Shep Hyken
JULY 1, 2022
This week we feature an article by Prabhjinder Bedi, Chief Growth Officer at Tech Mahindra Business Process Services. He writes about the impact on the customer experience that metaverse will have on the travel industry and how customers and brands will navigate the new developments.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?
Jon Arnold
JULY 1, 2022
Not a ton of writing for June, and that’s just how it goes sometimes. So, if you have the time, you can read ‘em all! More to come for July - there always is. It’s truth time!
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
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Abby Connect
JULY 1, 2022
It’s fair to say that as software and digital technologies become further and further intertwined with all that we do, consumers’ standards and expectations for the quality of their service staff have risen.
kommunicate
JULY 1, 2022
Last Updated on July 1, 2022 Your online store’s design plays a crucial role in impressing visitors and turning them into paying customers. If done right, your store’s design could even become a key competitive strength that will help you maximize your market share.
Education Services Group
JULY 1, 2022
Welcome to the end. The last three months have passed by so quickly and we’ve covered a lot in this series—.
Taylor Reach Group
JULY 1, 2022
By Colin Taylor. Having their best agents poached by other departments is a common refrain from contact center operators.
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In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.
CustomerSuccessBox
JULY 1, 2022
How can you tell which projects your customer success team is working on are effective? Your high-touch customer success team will operate more productively if it can identify the KPIs and metrics early on. This makes the goals specific and measurable.
Contact Center Pipeline
JULY 1, 2022
Our top 5 blog posts in June carry a similar theme from May with a continued focus on our people; our customers, agents, and leaders.
SmartKarrot
JULY 1, 2022
Buyer personas are integral details for SaaS success. SaaS buyer personas will help understand the potential buyers better and focus on marketing, sales, and produce development accordingly.
SmartKarrot
JULY 1, 2022
Role: Director of Customer Success Location: Remote, United States Organization: Apollo GraphQL As a Director of Customer Success, you will lead and scale a world-class Customer Success organization.
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Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.
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