Fri.Jul 01, 2022

9 Customer Success operations questions answered by experts


What does CS operations do that a CS team doesn’t already? It’s a common question among leaders and executives, and even CS professionals. Like many specialized roles, the boundaries of CS ops aren’t always black and white.

5 Ways Visual Engagement Technology Counters the Rising of Cost of Fuel in Field Service


The rising cost of diesel and gas are hitting the balance sheets of contractors and corporations around the world. This pain is felt particularly acutely in the field service industry, where transportation costs are often considered unavoidable.


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How Customer Loyalty Can Drive B2B SaaS Business Growth


Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model.

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Navigating Airlines Travel Experience with the Metaverse

Shep Hyken

This week we feature an article by Prabhjinder Bedi, Chief Growth Officer at Tech Mahindra Business Process Services. He writes about the impact on the customer experience that metaverse will have on the travel industry and how customers and brands will navigate the new developments.

Customer Satisfaction in the Digital Age

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?

June Writing Roundup

Jon Arnold

Not a ton of writing for June, and that’s just how it goes sometimes. So, if you have the time, you can read ‘em all! More to come for July - there always is. It’s truth time!

More Trending

Abby is Your Software Company’s Receptionist Solution

Abby Connect

It’s fair to say that as software and digital technologies become further and further intertwined with all that we do, consumers’ standards and expectations for the quality of their service staff have risen.

10 Best Shopify Stores to Inspire Your Online Store Design


Last Updated on July 1, 2022 Your online store’s design plays a crucial role in impressing visitors and turning them into paying customers. If done right, your store’s design could even become a key competitive strength that will help you maximize your market share.

Rants of a Customer Success Analyst: That’s a Wrap…. For Now

Education Services Group

Welcome to the end. The last three months have passed by so quickly and we’ve covered a lot in this series—.

Advanced Contact Center Metrics – Speed to Competency

Taylor Reach Group

By Colin Taylor. Having their best agents poached by other departments is a common refrain from contact center operators.

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Important KPIs to Track for High Touch SaaS


How can you tell which projects your customer success team is working on are effective? Your high-touch customer success team will operate more productively if it can identify the KPIs and metrics early on. This makes the goals specific and measurable.

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Top 5 Posts in June

Contact Center Pipeline

Our top 5 blog posts in June carry a similar theme from May with a continued focus on our people; our customers, agents, and leaders.

SaaS Buyer Personas: What Are They and Why Are They Essential?


Buyer personas are integral details for SaaS success. SaaS buyer personas will help understand the potential buyers better and focus on marketing, sales, and produce development accordingly.

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Jul 01 – Customer Success Jobs


Role: Director of Customer Success Location: Remote, United States Organization: Apollo GraphQL As a Director of Customer Success, you will lead and scale a world-class Customer Success organization.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.