If your frontline isn’t empowered, your customers feel it.
Tethr
AUGUST 14, 2020
Your frontline employees set the stage for the customer experience. After all, they’re the first impression of what your company is all about. Frontline employees are constantly observing how your customers interact with your offerings, so they are much better sources of information than conventional research. When you fail to engage and empower them, you are missing out on opportunities for customer experience improvements, product upgrades and tons of valuable insights.
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