Thu.Aug 04, 2022

How AI Has Changed Customer Service

CSM Magazine

Artificial intelligence can hardly be called a novelty anymore, as it has been part of our daily lives for years. However, its applications and development are constantly evolving, and this includes the use of smart algorithms for customer service.

AI Is Just Opinions Written In Code

Beyond Philosophy

Artificial Intelligence (AI) is such a promising technology. It’s so exciting that I worry a little that people treat it like magic. However, it could be that magic is the wrong word.


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Enabling Excellent Omnichannel Experiences

Contact Center Pipeline

Customer service, but particularly support, has grown in importance significantly in today’s online world.

Here’s How to Fix 3 of Your Most Pressing Internal Comms Problems


“What metrics do you care about?” is the most important sales discovery question of our time. As revenue and people leaders alike recognize the importance of having a solid internal communications strategy, this essential question now fills up most work inboxes. internal comms

Customer Satisfaction in the Digital Age

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?

Cloud gaming has a bold future

Maru Group

By Maru Entertainment & Technology | August 4, 2022.

More Trending

Optimal pricing for maximum profit using Amazon SageMaker

AWS Machine Learning

This is a guest post by Viktor Enrico Jeney, Senior Machine Learning Engineer at Adspert. Adspert is a Berlin-based ISV that developed a bid management tool designed to automatically optimize performance marketing and advertising campaigns.

Verint Research Reveals What Really Matters to Consumers in their Physical and Digital Shopping Experiences

CSM Magazine

Over the past two years, retailers have invested a significant amount of time and money to create exceptional digital experiences as consumers embraced a new way of interacting with their favorite brands.

How to Monitor Call Center Performance


Imagine a month of perfect performance at a call center: Agents take incoming phone calls like clockwork. Customers feel satisfied and drive up net promoter scores. Stakeholders are happy with your quarterly reports and ability to meet call center goals.

How to Combine SEO and PPC Marketing Efforts

CSM Magazine

So, you’ve decided to perform an SEO and PPC campaign simultaneously? On the surface, the benefits of doing both campaigns at once outweigh doing them separately. However, there are some downsides that could affect the outcome of your marketing campaigns.

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Maru Reports BizPulse quarterly study, Q2, 2022

Maru Group

By Kyle Davies| August 3, 2022


E-Commerce Payments: 5 Ways to Reduce Costs

CSM Magazine

Rob Crutchington at payment service provider Encoded discusses how choosing the right gateway services solution can help increase e-commerce transactions, reduce costs and improve customer experience (CX).

Why Service Departments Should Use Low-Code Solutions to Build Voice Workflows


Doing more with less has quickly become a way of life for most organizations. In an effort to minimize costs without degrading the customer experience, service departments have increasingly turned to digital channels to provide customer support. There’s an issue with this approach, however.

5 Reasons Why Your Branding Isn’t Working

CSM Magazine

Are you having a hard time getting your branding to work ? You’re not alone. Many businesses struggle with this, but there are ways to fix it. In this article, we will discuss some of the reasons why your branding may not be working and how to correct it. Keep reading to learn more!

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Here’s what’s New From July 2022 || Kommunicate Product Updates


Last Updated on August 4, 2022 The month of July saw us adding a few exciting new features to our product, and we can’t wait to tell you more about it. Here is a quick update on what we achieved last month. Kompose Settings just got a new UI: When building your chatbot using Kompose, [.].

Equip Your Customer Service Reps to Support Seamless Customer Journeys: A Gartner® Report


When it comes to customer interaction, today’s customers have become accustomed to engaging with companies through multiple channels. Most of the time, your customers use different channels to gather information on your products and services in order to make a purchase decision.

WhatsApp Business – 10 Features You Cannot Ignore in 2022


Last Updated on August 4, 2022 WhatsApp is a messaging constant for over two billion people today. It’s quick, convenient, and well-multifaceted since it’s no longer limited to personal use.

Customer Satisfaction Score (CSAT): everything you need to know

Hello Customer

Measuring customer satisfaction is a critical aspect of long-term business success. You need to be providing your clients with a top-notch experience since 33% of customers would consider changing the company they are doing business with due to unsatisfactory customer service.

CCO + CMO: The Unstoppable Duo of Business Growth

Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense

Join Higher Logic and two leading executives, Latane Conant, CMO at 6Sense, and Rachel Orston, CCO at SmartRecruiters, to get a firsthand look at how marketing and customer success teams can effectively partner to enhance CX and drive growth.

Business Text Messaging Etiquette


We know that over 39% of businesses already use some form of text messaging to communicate with their prospects, leads, and customers. And many more are expected to adopt the technology in the coming years! We also know that customers check their phones all the time.

Does Instagram Notify When You Screenshot a Story?


A question that many Instagram users make is: does Instagram notify when you screenshot a story? Sometimes, you pass through your friends’ stories and see something interesting, like a nice picture, a recipe, or a helpful tip, and want to screenshot to save it later.

4 CX Action Steps in a Recession


Learn how, with the risk of an upcoming recession, we draw on historical data to recommend best practices for customer experience management. The post 4 CX Action Steps in a Recession appeared first on Concentrix. Thought Leadership

110 Job Knowledge Performance Review Phrases


Job knowledge performance review phrases can help you to communicate better when you need to give feedback to an employee or a team member.

Winning Solutions to Keep Contact Center Agents Engaged

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.

Acquire BPO welcomes Lynda Meredith as VP of Client Services & Nathan Park as VP of Global Sales

Acquire BPO

Acquire BPO is delighted to announce the new appointments of Lynda Meredith and Nathan Park as Vice President of Client Services and Vice President of Global Sales, respectively.

Are You Tracking These 10 Help Desk Metrics?


Metrics are the lifeblood of help desks and contact centers. Most help desk leaders are using a variety of metrics to measure their team’s performance, but which data should you track?

Customer Support Services: The Ultimate FAQ Guide


Customer support services are an important part of any business. When customers have a question or issue with a product or service, they need to be able to reach out to someone who can help them resolve the problem. This is why customer service is so important.

How To Build A Stronger Tagging Taxonomy To Analyze Customer Feedback


Companies talk to customers every day via a wide range of channels from customer support, sales, and research interviews to surveys, reviews, and social media. All these interactions leave trails of valuable information — which you can mine for important customer insights.

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Customer Service De-Escalation Techniques

Nobelbiz Guide: Customer Service De-Escalation Techniques

Customer Support Services: The Ultimate FAQ Guide


Customer support services are an important part of any business. When customers have a question or issue with a product or service, they need to be able to reach out to someone who can help them resolve the problem. This is why customer service is so important.

Innovation is the heartbeat of customer experience 

Brad Cleveland

The world is changing and customer expectations are evolving so innovation is the heartbeat of customer experience. Innovation’s a cool word but at its heart is change so you have to be intentional about encouraging and enabling change. But how do you innovate?

Aug 04 – Customer Success Jobs


Role: Director of Client Success Location: Remote, Illinois, United States Organization: seoClarity As a Director of Client Success, you will direct and manage a world-class team with a focus on training, development, and customer-centric advocacy.