Sat.Dec 29, 2018

article thumbnail

12 Step Guide to Choosing the Best Help Desk Software in 2019

Help Scout

Choosing the right help desk software for your company can be daunting. Every provider has its own page of checkmarks demonstrating how their product is at least three ticks better than anyone else’s. The help desk you choose can’t deliver great customer service for you, but it is a critical early step in setting up customer support at your company.

article thumbnail

16 Customer Service Skills that Every Employee Needs

Help Scout

There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down. Luckily, there are a few universal skills that every support member can master that will dramatically improve their conversations with customers.