Mon.Dec 26, 2022

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What is product innovation and why is it important?

Callminer

Read this blog to better understand product innovation, including new product development, and best practices for getting it right with conversation intelligence.

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5 Top Customer Service Articles of the Week 12-26-2022

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. (CSAT.AI) The holiday season is rife with customer service horror stories from both customers and workers.

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CX Index: Cracking the Code in Your Customer Experience Strategy

ClearAction

CX Index: Cracking the Code in Your Customer Experience Strategy Lynn Hunsaker. The CX Index measures customer experience among brands in 13 industries. To-date, no industry has reached the “Good” or “Excellent” category; most are in the “OK” category and a few are in the “Poor” category. 1 Accordingly, the CX Index teaches us a lot about what is ineffective in popular CX practices.

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TikTok Trends to Watch For

JivoChat

Knowing the TikTok trends that are making success in the platform is very important for marketing professionals and digital influencers who want to boost their profile or a brand profile. When you keep updated with trending videos and hashtags, it becomes easier to have ideas for your content as well. Besides, when you record TilTok videos following up on trends, the chances of getting a bigger number of views are higher.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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4 Tactics for 2023: Building a Culture of Improvement in Your Contact Center Team

Amplifai Coaching Category

A daily gameplan has been created to help others lead like the best in 2023, based on the actions of top talent from the previous year. The plan includes activities such as coaching, recognition, sharing best practices, and having fun with the team, and aims to show that focused, consistent action creates results.

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2022 Year in Review

Tethr

Here’s a look at some of the innovations Tethr launched in 2022

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How do call center outsourcing services build the business?

Blueship Call Center

Deciding to outsource your business procedures might be difficult. Outsourcing customer support may be intimidating for many businesses because they are concerned about losing their unique branding voice, so if you’re still unsure whether you should choose call center outsourcing services. A trustworthy business will outline the procedure and assign you particular agents or leads to communicate with during your working relationship.