GetFeedback

MARCH 28, 2021

Your guide to all things customer satisfaction, from measuring CSAT to example questions and best practices.

Surveys 88

Surveys Best practices 88

NICE inContact

MARCH 28, 2021

As you initiate your call center software selection process, keep in mind that many new loyalty-enhancing capabilities are within your budgetary reach. Don't set out just to replace "like-for-like." Instead, imagine what features like new self-service capabilities, intelligent routing, and a unified agent interface could do for your customer lifetime value.

call center software 62

call center software Call Center Self service Customer Experience 62

Select VoiceCom Blog

MARCH 28, 2021

Professional call centre agents are the foundation of excellent customer service. Here are the call centre skills and qualities you should look for in an agent. The post Anatomy of an Ideal Call Centre: 12 Skills Your Agents Should Have appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

Telemarketing 52

Telemarketing outsourcing Customer Service Call Center 52

Select VoiceCom Blog

MARCH 28, 2021

Professional call centre agents are the foundation of excellent customer service. Here are the call centre skills and qualities you should look for in an agent. The post Anatomy of an Ideal Call Centre: 12 Skills Your Agents Should Have appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

Telemarketing 52

Telemarketing outsourcing Customer Service Call Center 52

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.