ShepHyken

JANUARY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 10 Ways to Boost Customer Satisfaction by G. Tomas M. Hult and Forrest Morgeson (Harvard Business Publishing) Customer satisfaction is at its lowest point in the past two decades.

Customer Service 120

Customer Service Benchmark Customer centricity Customer Experience 120

Select VoiceCom Blog

JANUARY 15, 2023

Australian and American-owned call center Select VoiceCom (SVC) launches its recruitment hub in Cebu to help local professionals find jobs in the city. The post SVC opens a recruitment hub for job-seeking professionals in Cebu appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

Telemarketing 98

Telemarketing outsourcing Call Center 98

JivoChat

JANUARY 15, 2023

An effective lead nurturing strategy will help you turn more of your leads into paying customers. But, it’s not always easy – you have to fight for your audience’s attention against other companies, and prove to your leads why it’s worth investing in your product or service. In this article, I’ll show you six lead generation best practices that you can implement to help your business turn more leads into happy customers.

Best practices 75

Best practices B2B Sales Multichannel 75

Anexa BPO

JANUARY 15, 2023

Let’s face it: cutting-edge personalization initiatives are front and center in today’s business world. Across all sectors, these types of practices are responsible for significant revenue increases – anywhere from 6% to 10%, with an increase in net incremental revenue of anywhere from 40% to 100%. But there’s another phenomenon to factor into this revolutionary concept: ChatGPT, or Generative Pre-Trained Transformer.

outsourcing 52

outsourcing Construction Banking Customer centricity 52

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