Mon.Jan 13, 2025

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4 CX Tech Trends for 2025 that Contact Center Leaders Just Can’t Ignore-duplicate-1

Enghouse Interactive

Discover the top CX tech trends for 2025 with Frost & Sullivan, including hyper-connected contact centers, AI automation, and VoC insights.

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Lesson #1 Revisited: Is AI Making Us More Customer-Centric?

PeopleMetrics

Back in 2018, I wrote Listen or Die to help businesses understand one fundamental truth: if you dont listen to your customers, you wont survive. There are so many examples of this - Bed Bath & Beyond, Sears, Blockbuster, Kodak, Radio Shack. And the list goes on. Lesson #1 in Listen or Die laid the foundation: customer centricity isnt a buzzword or a marketing sloganits a commitment to action.

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Top Call Centers in the US: Why Choosing the Best Inbound Call Center Matters

TeleDirect

Top Call Centers in the US: Why Choosing the Best Inbound Call Center Matters When searching for the top call centers in the US , businesses aim to find the best call center services that align with their needs, whether it’s for customer support, sales, or technical assistance. Among these, the best inbound call centers stand out for their ability to handle incoming customer inquiries with professionalism and efficiency, ensuring an exceptional customer experience.

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How to Manage a Remote Call Center Effectively

Outsource Consultants

Remote call centers have become increasingly prevalent in today’s business landscape. At Outsource Consultants, we’ve seen firsthand how companies can thrive with distributed customer service teams. However, managing a remote call center comes with unique challenges. This blog post will explore effective strategies to overcome these hurdles and maximize the potential of your virtual customer support operations.

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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Cost Analysis of Virtual Receptionist Services

A Better Answer

Ensuring every customer call is answered promptly and professionally can be a game-changer for small to medium-sized businesses. Enter the virtual receptionist service: a modern solution that combines technology and remote human touch to manage calls and customer interactions efficiently. This article dives into the nuts and bolts of virtual receptionist services, highlighting their pivotal role in enhancing customer service and retention.

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Post-Call CSat Prediction QA Model: A Game-Changer for QA

SQM Group

Explore how SQM's Post-Call CSat Prediction QA Model works and how it is a game changer for QA in call centers.

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Empower Your Customer Service Team with Communication and Security Tools

CSM Magazine

Customer service plays a vital role in the success of modern businesses, directly influencing customer loyalty and trust. Balancing clear, effective communication with the need to protect sensitive data is a constant challenge. The right tools and strategies empower customer service teams to deliver exceptional service while upholding strong security measures, protecting sensitive data, and building customer trust.

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How BQA streamlines education quality reporting using Amazon Bedrock

AWS Machine Learning

Given the value of data today, organizations across various industries are working with vast amounts of data across multiple formats. Manually reviewing and processing this information can be a challenging and time-consuming task, with a margin for potential errors. This is where intelligent document processing (IDP), coupled with the power of generative AI , emerges as a game-changing solution.

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The High Cost of Neglecting Agent Training

Vistio

Effective agent training is more than just a checkbox on a to-do listits a critical investment in long-term success. Yet, many organizations still rely on outdated methods that fail to fully prepare their agents for the demands of real-world interactions. This oversight doesnt just affect agents; it reverberates across the entire customer experience.

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The Contact Center Manager’s Guide to AI

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

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Boosting team innovation, productivity, and knowledge sharing with Amazon Q Business – Web experience

AWS Machine Learning

Amazon Q Business can increase productivity across diverse teams, including developers, architects, site reliability engineers (SREs), and product managers. Amazon Q Business as a web experience makes AWS best practices readily accessible, providing cloud-centered recommendations quickly and making it straightforward to access AWS service functions, limits, and implementations.

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How FinOps Helps Banks Tackle Cloud Costs

Unymira

Cloud computing is revolutionizing the financial services industry by promising benefits such as lower costs and greater flexibility. Despite these transformative benefits, cost savings have not materialized as expected. We explain why that is and what banks should do now.

Banking 52
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Why Telemarketing Service Providers in India Are a Global Business Asset

Blueship Call Center

In todays fast-paced global economy, businesses are constantly seeking innovative ways to connect with their target audience, generate leads, and boost sales. One of the most effective strategies for achieving these goals is leveraging telemarketing services. Over the years, India has emerged as a global hub for telemarketing services, with companies from around the world relying on Telemarketing Service Providers in India to meet their business needs.

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Streamlining Patient Access: Best Practices for Healthcare Providers

Zappix

Today, patient access has become a cornerstone of delivering quality care. When patients can easily schedule appointments, access necessary information, and communicate with their providers, the overall experience improves. For healthcare organizations, this translates to better outcomes, increased patient satisfaction, and stronger financial performance.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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Datos: El nuevo petróleo de los contact centers.

Anexa BPO

En la era digital, los datos se han convertido en un activo invaluable para las empresas. En el caso de los contact centers, los datos pueden proporcionar una visin profunda de las interacciones con los clientes, permitiendo a las empresas tomar decisiones ms informadas y mejorar la experiencia del cliente Anlisis de datos: El anlisis de datos en los contact centers implica la recopilacin, el procesamiento y la interpretacin de grandes volmenes de informacin sobre las interacciones con los clien