Beyond Philosophy

OCTOBER 17, 2020

When you bring attention to something, it influences people’s behavior. For example, The food and household goods supplier in the UK, Tesco, was recently accused of profiteering by raising the prices of a yeast extract spread called Marmite. There was quite an uproar about it in the UK. You would think that this would mean sales of Marmite would go down.

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Consulting Consulting Advertising Sales 150

Anexa BPO

OCTOBER 17, 2020

Consumers are the true leaders of any customer-centric industry. They decide what works best, and where industries need to go next. They have the power to demand what they want – and get it. In a vastly competitive arena, businesses must jump on the train or get left behind, so to speak. This is especially true when talking about customer service. Convenience, ease and utility are among the most importance aspects to consumers.

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outsourcing Personalization Customer retention Customer centricity 40

Anexa BPO

OCTOBER 17, 2020

In part one of our blog, we discussed the many pitfalls of opting for a predominantly automated customer service line to handle complaints and general inquiries. To summarize, the better half of the population can surely attest to the perils of automation frustration with regard to customer service. Often times, it’s nearly impossible to get to the bottom of the issue or find any resolution, and customers spend the majority of the call asking to speak to a real person, sometimes to no avail.

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outsourcing Personalization Telemarketing Enterprise 40