Fri.Sep 18, 2020

How to Optimize your Renewal Process

CSM Practice

In this Chat and Learn series, we invited Taylor Johnston, Director for Customer Success at Salesloft, a sales engagement platform that helps sales organizations deliver better sales experience for their customers.

Guest Post: The Power of Visualizing and Sharing Customer Service Feedback Data

ShepHyken

This week we feature an article by Elliott Sprecher, a marketing communications manager at JotForm. He writes about visualizing customer feedback in order to motivate your business to succeed. There are thousands of articles about the importance of customer service to your business’s success.

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Empowering remote support heroes with knowledge management

Talkdesk

This is a guest blog from Pratik Salia, product manager at Knowmax , a Talkdesk® AppConnect ™ partner. From finding the perfect working area to maintaining a daily, healthy routine, many of us have adjusted to working from home.

The Most Important Customer Success Metrics to Track and How to Improve Them

Totango

Customer success metrics should always lead to action. The most important metrics are used to reveal the kind of customer experience you are delivering. This knowledge comes with a responsibility to act.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Three Challenges Logistics Providers Face and How Conversational AI Can Help

Interactions

We live in a time where you can click purchase on an online shopping order one day, and expect to receive the item in the mail the next. Speed, quality, and service are expected at every stage of the customer journey, regardless of the responsible party.

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Must-See Expert Webinar - How to migrate from Excel to WFM

Injixo

Do you use spreadsheets in contact center resource planning? Then our free webinar series is for you! Together with resource planning experts we will talk about best practices, useful hacks as well as limitations and strategies to help you explore the 'Evolution of Planning - from excel to WFM.

Spanish Language Call Centers Are as Vital as Ever

Anexa BPO

In the past, we’ve spoken at length about the significance of incorporating Spanish-speaking employees into customer-facing departments – and at the risk of sounding like a broken record, this is an extremely important topic worth discussing.

Client Spotlight: Mosquito Squad of Columbia, S.C.

AnswerConnect

Professional pest control adapts in COVID-19 with virtual consultations via AnswerConnect App. Kristen Fercho has been with Mosquito Squad of. Continue Reading → The post Client Spotlight: Mosquito Squad of Columbia, S.C. appeared first on AnswerConnect Blog.

ANEXA BPO WINS BRONZE STEVIE® AWARD IN 2020 INTERNATIONAL BUSINESS AWARDS®

Anexa BPO

Winners to Be Celebrated During Virtual Ceremony on 1 December. Anexa BPO was named the winner of a Bronze Stevie® Award in the Most Exemplary Employer and Most Valuable Corporate Response COVID-19 response categories in The 17th Annual International Business Awards® today.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

How to alleviate physician burnout: 5 tips that can help

Nuance

The odds of physicians leaving an organization due to burnout is 2 to 1, which has only been made worse by the coronavirus epidemic. Even before COVID, the World Health Organization (WHO) predicted a shortage of 18 million caregivers over the next ten years.

5 Proven Ways to Find Your Target Survey Respondents

ProProfs Chat

There lies an evident gap between junk data and quality feedback. In most cases, the right survey participants can bring the difference between a successful survey and a not-so-successful one. Now, modern entrepreneurs love to hunt for customer opinion. Great.

COVID-19 Global Update Sept. 14 – Sept. 18, 2020

Concentrix

As we continue our efforts to keep you informed of the COVID-19 situation across the globe, countries are settling in for the long game, with the Philippines extending its state of calamity for another year. In EMEA, France, the U.K.,

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Outsourcing Companies Have Call Center Services ‘Down Pat’

Anexa BPO

In the age of customer experience, consumers have a strong hold on the marketing and sales industry. It has become increasingly clear that customers are calling the shots now more than ever before – and forward-thinking brands are savvy enough to understand the importance of truly listening to what their customers want. A big part of this philosophy involves putting call center services at the forefront of the priorities list.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Customer Journey Management: The Essential Guide for CX Professionals

Concentrix

Nurture customers along each unique journey with real-time engagement. The post Customer Journey Management: The Essential Guide for CX Professionals appeared first on Concentrix. Thought Leadership Resources

Troubleshooting support with manual and mechanical expertise

Knowmax

Troubleshooting support with manual and mechanical expertise. Customer Experience technical support Troubleshooting

Two Thumbs Up? The Truth About Social Media Feedback

Concentrix

Learn what new consumer research tells us about the role social media can play in VOC programs. The post Two Thumbs Up? The Truth About Social Media Feedback appeared first on Concentrix. Webinars Resources Webinar

Learn, Share, and Profit: Knowledge Transfer explained

Knowmax

Learn, Share, and Profit: Knowledge Transfer explained. Knowledge Base Knowledge Management

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

The Role of Social Media in Customer Service: A Beginner’s Guide

SmartKarrot

Gone are the days when people used to rely on word-of-mouth feedback. If you want to purchase an electronic device, you would ask your colleague, friend, or anyone else you know. But now, social media has totally changed the ball game.

Credit Union Webinar Recording: Digital Member Connections that are Seamless and Compliant

Quiq

The post Credit Union Webinar Recording: Digital Member Connections that are Seamless and Compliant appeared first on Quiq. Verticals

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Managing Churn during Covid-19: What Customer Success Can Do

SmartKarrot

Of the many dreaded fears that haunt customer success every now and then, is the churn. Now that with the advent of a life-threatening pandemic, Covid-19 has given the businesses a run for money. Managing churn during Covid-19 has become a prime necessity, now more than ever.

Empowering Your Customer Service Team

Brad Cleveland

Many organizations want to do the right thing for customers, but too often put a multi-layered, time-eroding approval process in place to get there. By then, the customer is gone, or the loyalty that could arise from their experience has dwindled.

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.

A Customer Experience Leader’s Guide to Adopting CX for a Post-Covid World

SmartKarrot

It is a crisis that puts the strengths and weaknesses of a professional relationship in the spotlight. And it’s a given that the Coronavirus pandemic is no ordinary crisis. In times like such a crisis, customer experience takes a subjective edge altogether.

Top 25 SaaS EdTech Companies in 2020

SmartKarrot

Source: Pexels. Gone are the days when education was a sheer matter of books and notes. When you hear the classroom, do you picture a room filled with bespectacled teens immersed in their assignments? Well, not anymore! The face of education has now totally changed.

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How B2B SaaS Companies Can Gain Real Competitive Advantage through Customer Success

SmartKarrot

In B2B SaaS or any other business per se, the competitive advantage is an attribute that allows a company to outperform its competitors. It can come from any part of the business.

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How to Set up Your Customer Advisory Board (CAB): 10 Best Practices

SmartKarrot

When brewing a new marketing communication program, it is a given that the client’s voice is the prime ingredient. And that is why customers are stirring their thoughts and ideas through the help of a board, customer advisory board (CAB).

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.